Warning: Avoid Haval. Avoid Haval Cape Gate.

My vehicle was towed into Haval Cape Gate on 23 March. As of 23 April, the only meaningful progress is that the required parts were ordered only a few days ago, with an estimated 6–8 weeks delivery time. This means I have already been without my vehicle for a month, with potentially several more months ahead.

The biggest issue is the complete lack of clear diagnosis and communication. I have been told multiple, contradictory stories:

- Initially it was a top gasket - Then it was the turbo - Then only the water cooler - Now the plan is to replace the water cooler as a first step, after which further testing can only begin once the part arrives — in 6–8 weeks

If additional faults are found, I am told this could mean another 6–8 week wait for parts, again. There is no proper diagnostic plan, no transparency, and no cer*****y at any stage.

I have received different versions of events from different managers, which clearly shows poor internal coordination. Communication is non-existent unless I constantly chase for updates. There is no proactive feedback, no timelines, and no ownership of the situation.

To make matters worse, I was promised a courtesy vehicle over two weeks ago, which has still not materialised. This promise has been repeated and then ignored.

At this point, I genuinely have no idea whether this repair will cost R12,000 and take four more weeks, or R100,000 and take six more months. That level of uncer*****y is completely unacceptable.

If I had the option, I would collect my vehicle and take it elsewhere immediately. This is, without exaggeration, the worst service experience I have ever had from any service provider.

For context: this is a 2020 Haval with just over 100,000 km and a full service history. Blown gaskets and major failures at this mileage, combined with this level of after-sales support, raise serious concerns about both product reliability and dealer competence.

I will never recommend Haval or Haval Cape Gate to anyone. There is no customer focus, no urgency, no accountability, and no appreciation for the impact this situation has on a client’s life.

Avoid Haval. Avoid Haval Cape Gate.