Unauthorized Debit Order

I am writing to formally lodge a complaint regarding an unauthorized debit order from Group R Us Insurance that was processed against my bank account. I stated clearly on the 12 April 2026 at 11h19 on Hellopeter website that i didn't open income protector policy that appears to have been opened in my name without my knowledge or consent.

On the 24 April 2026 R269.00 was debited in my account that i didn't authorized. I hereby request the following: Immediate cancellation of any policy or service linked to my name and bank account. A full refund of the unauthorized debit order. Written confirmation that my details have been removed from your system and that no further debits will be processed. An explanation of how my banking details were obtained and used without my consent.

Below is a reply from Group R Us

Groups R Us Insurance Partners’s reply 12 Apr 2026 at 13:19 Thank you for bringing your concerns to our attention. The policy you are referring to is an optional add-on that is presented during the loan application process with one of our partner providers. This cover is not app**** automatically — it is only activated where the option is actively selected and the mandate is accepted as part of the application journey. As the application is completed on the partner platform (in this case, in association with your loan application with Company X), the selection of this option and acceptance of the mandate would have taken place during that process. We understand that this may not always be immediately apparent, particularly where the loan is app**** for through a third party.