Government Employees Pension Fund (GEPF)
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Government Employees Pension Fund (GEPF) is described as deeply frustrating across nearly every service touchpoint. Members and grieving beneficiaries report years-long waits for payouts, unanswered emails, unreachable call centres, and rude or unhelpful staff. Death claims, divorce settlements, and retirement payouts routinely stall in legal or payment departments while families face financial hardship, evictions, and school dropouts.
TrustIndex
1.6
Jul '25 - Jun '26
Based on recent customer reviews, Government Employees Pension Fund (GEPF) is described as deeply frustrating across nearly every service dimension. Beneficiaries, retirees, and divorcees report indefinite delays on pension, divorce, and funeral claims, with little to no communication. Call centre access is poor, emails go unanswered, and claims sit untouched in legal or payments departments for months or years.
The most common complaint about Government Employees Pension Fund (GEPF), based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers consistently describe ignored emails, unreturned callbacks, hour-long call queues that drop, and months of silence. Many escalate to the Ombudsman or threaten legal action just to receive any acknowledgement, with feedback often inconsistent between agents.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Contact avenues like e-Mail are blatantly ignored. Telephone number give a long signal. GEPF website offers no recourse for complaints or compliments. Self-service email is also a joke - also blatantly ignored.
1 reviews | Active since Jan 2020
Contact avenues like e-Mail are blatantly ignored. Telephone number give a long signal. GEPF website offers no recourse for complaints or compliments. Self-service email is also a joke - also blatantly ignored.
1 reviews | Active since Jan 2020
i am hear to express my concern on the waiting period of the claim that i sent in on the 7 Jan 2026 then were then told the turn around time would be 60 days. i then did a follow up in march i was told that the account was with the ***** department but when i ask why is the claim with ***** is their any documents they would like to be resent they told me that i should wait. In May i went again, i was told that it is still with *****. when i request the tracking documentation i then discovered that the claim was sent on the 15 January and the claim have been with the ***** department since 27 January. Their is no communication in between they called once they did not get hold of me they mentioned they will call the following day they never did the incompetence from their staff when asking question on the head office in cape town they tell you i can wait up to 2year when i ask why nothing the explaining was not clear and they told they have 2 agents working for the inter ***** department. They told me the claim is way too old however i was not aware in regards with claim now am not sure if that saying means am not applicable to get my benefits.
1 reviews | Active since Jan 2020
i am hear to express my concern on the waiting period of the claim that i sent in on the 7 Jan 2026 then were then told the turn around time would be 60 days. i then did a follow up in march i was told that the account was with the ***** department but when i ask why is the claim with ***** is their any documents they would like to be resent they told me that i should wait. In May i went again, i was told that it is still with *****. when i request the tracking documentation i then discovered that the claim was sent on the 15 January and the claim have been with the ***** department since 27 January. Their is no communication in between they called once they did not get hold of me they mentioned they will call the following day they never did the incompetence from their staff when asking question on the head office in cape town they tell you i can wait up to 2year when i ask why nothing the explaining was not clear and they told they have 2 agents working for the inter ***** department. They told me the claim is way too old however i was not aware in regards with claim now am not sure if that saying means am not applicable to get my benefits.
1 reviews | Active since Jan 2020
I claimed my 2 pot on 2nd March and they are giving different excuses. They are quering my banking account whereas I received salary on same account. I've sent emails, letters called in vain. Worse they refuse to cancel my claim
1 reviews | Active since Jan 2020
I claimed my 2 pot on 2nd March and they are giving different excuses. They are quering my banking account whereas I received salary on same account. I've sent emails, letters called in vain. Worse they refuse to cancel my claim
1 reviews | Active since Jan 2020
Inconsistent stories. I have been waiting for my resignation payout and they said their turnaround time in 60 days. Every time I make an enquiry they always tell me different and inconsistent reports.
1 reviews | Active since Jan 2020
I am writing to lodge a formal complaint regarding my unpaid claim with GEPF. Details: Claim Reference: 3721203722 Pension Number: 99303500 Date Submitted: 5 March 2026 It is now 19 May 2026, which is well past the 60-day turnaround period GEPF commits to for processing claims. Despite submitting the claim on 5 March, I have not received payment or any update on the status. I have sent multiple follow-up emails since the 60 days lapsed, but I have not received a single response. The lack of communication and the extended delay is causing significant financial stress and frustration. I request that you: 1. Urgently investigate the status of claim 3721203722. 2. Provide a written explanation for the delay. 3. Confirm the date by which payment will be made. If I do not receive a response within 7 days, I will escalate this matter to the Pension Funds Adjudicator and the relevant oversight bodies. Please treat this as urgent. You can contact me via this email for any further information required.
1 reviews | Active since Jan 2020
I am writing to lodge a formal complaint regarding my unpaid claim with GEPF. Details: Claim Reference: 3721203722 Pension Number: 99303500 Date Submitted: 5 March 2026 It is now 19 May 2026, which is well past the 60-day turnaround period GEPF commits to for processing claims. Despite submitting the claim on 5 March, I have not received payment or any update on the status. I have sent multiple follow-up emails since the 60 days lapsed, but I have not received a single response. The lack of communication and the extended delay is causing significant financial stress and frustration. I request that you: 1. Urgently investigate the status of claim 3721203722. 2. Provide a written explanation for the delay. 3. Confirm the date by which payment will be made. If I do not receive a response within 7 days, I will escalate this matter to the Pension Funds Adjudicator and the relevant oversight bodies. Please treat this as urgent. You can contact me via this email for any further information required.
1 reviews | Active since Jan 2020
I did an application on behalf of my life partner since January 2026 submitted all documents as required have been making follow up telephonically regarding the issue but my case hasn't been solved till to date please assist as I tried everything to contact them
1 reviews | Active since Jan 2020
I did an application on behalf of my life partner since January 2026 submitted all documents as required have been making follow up telephonically regarding the issue but my case hasn't been solved till to date please assist as I tried everything to contact them
Government Employees Pension Fund (GEPF) has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 100 reviews in the last 12 months. Hellopeter has tracked Government Employees Pension Fund (GEPF) across 1,519 total reviews. How is the TrustIndex calculated? →
