Horrible after service, might be a ****.

I bought a plane ticket through GoToGate and my flight got canceled. Since that day it has been horrible. First they told me I need to cancel the flight directly with the airline. I finally had it canceled after back and forth between GTG and the airline - it ended up GTG had to do the cancelation from their side.

Now it's been 30+ days and I still haven't received my refund. Read some reviews and many other people said you need to annoy them every day an maybe you will get it back.

Today I spoke with a special person, Snehal K, and was first told that airline has not refunded the amount back to them. I have phoned the airline and they confirmed the refund was paid back to GTG. Only after confrontation they person admitted to 'making a human error' and the refund has been received.

I'm crossing both fingers to hopefully get my refund, it's a ton of money that took me months to save up for.

Found their director of customer service email: ***