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Bennie Z

Active since Dec 2014

4

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4 reviews

4 months ago

Horrible after service, might be a ****.

I bought a plane ticket through GoToGate and my flight got canceled. Since that day it has been horrible. First they told me I need to cancel the flight directly with the airline. I finally had it canceled after back and forth between GTG and the airline - it ended up GTG had to do the cancelation from their side. Now it's been 30+ days and I still haven't received my refund. Read some reviews and many other people said you need to annoy them every day an maybe you will get it back. Today I spoke with a special person, Snehal K, and was first told that airline has not refunded the amount back to them. I have phoned the airline and they confirmed the refund was paid back to GTG. Only after confrontation they person admitted to 'making a human error' and the refund has been received. I'm crossing both fingers to hopefully get my refund, it's a ton of money that took me months to save up for. Found their director of customer service email: ***

1 reply

30 months ago

Beware of Vodacom Telemarketing Lies

Beware of contract offers from their telemarketing team. Lady told me that I can share data on Home Wifi. Got the product, and later found out that sharing of data on contracts isn't allowed. The blatant lying to get me to sign up for a contract really grinds my gears. Now, I need to take time off at work for whenever their courier service, a.k.a SkyNet, decides to arrive at my home unannounced. Oh, and have you tried reaching a consultant on their 185 number? It's a bot service. So I had to drive out my own fuel and time to be helped with a number. Yes, where in today's technological society is it necessary to have to drive to a branch to only be given a number

2 replies

51 months ago

Axxess, not an internet provider

Payed for service 2 months now, without receiving any internet or assistance.

0 replies

57 months ago

Unhappy and un-assisted "soon to be ex" client of Old Mutual.

At first I thought it was just the Menlyn Mall branch that is terrible; On Tuesday the 7th of December 2021 I visited the branch to make a withdrawal I urgently require. The 20 km drive there and 20 km drive back was a waste of time and money, as the ladies were more interested with what is going on on their phones. I got the response "The system is offline, although I can use their WhatsApp line to process my request". The WhatsApp system works to the point where you receive an sms with a ref number, never to be processed. Strike 3 was a few minutes ago where I phoned their Hotline: the first person I phoned told me he didn't know of any "offline systems". Then proceeded to transfer me to another person that picked up the phone and didn't say a word (basically again wasting my time and money). Now all I beg for is to be able to close all my policies and accounts with Old Mutual, but it is such a headache.

3 replies

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1 Star

4 (100%)

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