Zero customer service/contact

Can you believe these okes? Google and Google Ads have been absolutely horrendous concerning simple customer support. I’ve literally been trying to speak to a human for 2 weeks. 6 weeks after initiating contact and 3 weeks after Vivekanand at their office assured me that my issue was sorted. I assume that Vivekand has passed away, as he hasn’t responded to my mails in 3 weeks (and on that topic, please send my regards to his family Google Chrome… I am an accomplished pianist and organist, and I will gladly provide my services at his funeral for free should ANYONE anywhere in the world from your offices contact me). I HAVE tried contacting you on the national number 0800 000 777) but a voiceprompt has been on saying that you’re not taking calls. I also tried contacting your offices in other English speaking countries to no avail (Dubai, UK, numerous African coutries and so on).

Drove to the Google office (hidden on the 3rd floor of an obscure office block in Sandton) this morning and got told to go **** myself. Not in as many words, but that’s what it came down to. I told the receptionist I need to speak to anyone - be it in customer service, be it in marketing, sales, tech, ANY one. No sorry sir. Please log a ticket, here’s a paper with the address. After insisting a bit longer, a bouncer was called to remove me. Smallish oke who I would’ve put on his nose without much trouble if I wanted to.

One would think that it would be possible for one of the biggest (if not the biggest) companies in the world like Google Maps and their affiliates to value the customers they have enough to provide support, but alas…

I’m making this post public. If anyone actually AT Google could inbox me I will gladly provide ticketnumbers, e-mails, my contact number, whatever is required to qualify for a 5 minute phone-call to resolve this issue that would be great.

Not holding my breath though.

Roelof Strydom, ad account nr 553-122-4440.