Pathetic business practice.

I received a messages from Boulderson and Associates about my account with Global Lab which is outstanding. I firstly didn’t know I had and account with Global Lab, apparently medical aid didn’t pay for some blood tests and I had a shortfall of R315. This I’m being told by the associates I’m being handed over to. When I called Gloval lab I was rudely told by the lady I spoke to that Global lab tried to call me and my phone was engaged and it’s my responsibility to follow up on accounts THAT I HAD NO IDEA I HAD TO BEGIN WITH. No other form of communication was attempted to even let me know about this and the first communication I get is one of this supposed handing over. When I contacted my medical aid I’m told the transaction is stale and they can’t even look into why I have to pay for a service that was supposed to be paid for by medical aid and I’m covered for. Terrible service from Global Lab and their call center agent who has no basic manners whatsoever. If I never have to deal with Global Lab it will be too soon. Pathetic business practice.