Extremely Disappointing Experience

I had a very frustrating experience with GIG Motors that I feel others should be aware of. When we took delivery of our vehicle in September 2025, we did not receive the license disk. At no point were we informed that the vehicle’s license had not been renewed. We only discovered in May 2026—months later—that the license had already expired. I immediately contacted GIG Motors via email. I received a single response from a salesman stating that the license disk would be sent to us. However, after waiting over a week, there was no follow-up or resolution. When I followed up again, I was suddenly told that the issue was due to an outstanding fine from 2021. This raises serious concerns:

Why was this not disclosed at the time of delivery? Why was the vehicle handed over without a valid license? Why was this only mentioned months later when we escalated the issue?

We have never previously experienced issues renewing a vehicle license—even with that fine—so this explanation feels like an excuse rather than a genuine reason. It appears that GIG Motors failed to renew the license in September 2025 and are now attempting to shift responsibility. This situation has now escalated further because we are unable to proceed with an insurance claim, as the license we paid for was never renewed. Overall, this experience shows:

Poor communication Lack of transparency Negligence during vehicle handover Unacceptable after-sales service

I strongly advise others to double-check all registration and licensing details before taking delivery from GIG Motors.