Futurama.co.za
Unclaimed Business
|3|6 Reviews (last 12 months)|This business does not respond to reviews
Futurama.co.za
Unclaimed Business
|3
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
3|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 11:57
Non delivery of orders
in the past two weeks twice I placed orders , they accepted the order and the payment then nothing happens when contacting them they have stock issues admin issues or some or other excuse .Bottom line do not advertise something you cannot supply.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 11:57
Non delivery of orders
in the past two weeks twice I placed orders , they accepted the order and the payment then nothing happens when contacting them they have stock issues admin issues or some or other excuse .Bottom line do not advertise something you cannot supply.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 12:05
Extremely Unprofessional and ********* Experience with Futurama
I had an extremely disappointing experience with Futurama regarding an online order valued at R4,778 including shipping. Initially, I dealt with Josh, who sent me an invoice which I promptly paid. After payment, communication became very poor. I then spoke to Jason, who informed me that Josh was unavailable due personal reasons which was understandble and that Josh would deal with the order once he returned. Unfortunately, nothing progressed. Over the next two weeks, I continuously followed up with different staff members, and later Marno, trying to get clarity on when I would receive my order. I kept receiving excuses relating to suppliers and delays, but no concrete answers or delivery details. After nearly three weeks, I was suddenly informed via WhatsApp that Josh had allegedly made a pricing mistake and that I now needed to pay an additional R1,254.93 for the exact same product already advertised on their website and invoiced to me. Fortunately, I had taken screenshots of the advertised website pricing before purchase. When I questioned this, I was initially told by Marno that the website did not reflect the price I claimed, until I provided proof. I was then promised that my order would still be delivered by Friday. However, after more unanswered messages and ignored calls, I eventually received another message stating that Futurama would not honour the original advertised and invoiced price. My options were either to pay the additional amount or accept a refund. To make matters worse, while this was happening, I found another product on their website listed at a certain price. When I queried whether that advertised price was correct, I was again informed that the website price was incorrect and was given a substantially higher “correct” price instead. This raised serious concerns for me regarding their pricing accuracy, online sales processes, and overall professionalism. I ultimately requested a full refund immediately. Although I did eventually receive the refund after escalating the matter with their accounts department, the entire experience was stressful, time-consuming, and highly unprofessional. In my opinion, this was an extremely poor customer experience. Communication was inconsistent, pricing was not honoured, and the overall handling of the situation felt ********* and disorganised. I will not be dealing with Futurama again.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 12:05
Extremely Unprofessional and ********* Experience with Futurama
I had an extremely disappointing experience with Futurama regarding an online order valued at R4,778 including shipping. Initially, I dealt with Josh, who sent me an invoice which I promptly paid. After payment, communication became very poor. I then spoke to Jason, who informed me that Josh was unavailable due personal reasons which was understandble and that Josh would deal with the order once he returned. Unfortunately, nothing progressed. Over the next two weeks, I continuously followed up with different staff members, and later Marno, trying to get clarity on when I would receive my order. I kept receiving excuses relating to suppliers and delays, but no concrete answers or delivery details. After nearly three weeks, I was suddenly informed via WhatsApp that Josh had allegedly made a pricing mistake and that I now needed to pay an additional R1,254.93 for the exact same product already advertised on their website and invoiced to me. Fortunately, I had taken screenshots of the advertised website pricing before purchase. When I questioned this, I was initially told by Marno that the website did not reflect the price I claimed, until I provided proof. I was then promised that my order would still be delivered by Friday. However, after more unanswered messages and ignored calls, I eventually received another message stating that Futurama would not honour the original advertised and invoiced price. My options were either to pay the additional amount or accept a refund. To make matters worse, while this was happening, I found another product on their website listed at a certain price. When I queried whether that advertised price was correct, I was again informed that the website price was incorrect and was given a substantially higher “correct” price instead. This raised serious concerns for me regarding their pricing accuracy, online sales processes, and overall professionalism. I ultimately requested a full refund immediately. Although I did eventually receive the refund after escalating the matter with their accounts department, the entire experience was stressful, time-consuming, and highly unprofessional. In my opinion, this was an extremely poor customer experience. Communication was inconsistent, pricing was not honoured, and the overall handling of the situation felt ********* and disorganised. I will not be dealing with Futurama again.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 12:59
Perfect service!
Thank you Jason Dansie for your time, effort and impeccable service. You kept me up to date with my purchase and made sure I was happy at all costs. The bombproof packing was extremely well prepared for a safe delivery. To everyone at Futurama....Thank you. I have never had any issues whatsoever and it has only been pleasure dealing with you. Keep up the great service
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 12:59
Perfect service!
Thank you Jason Dansie for your time, effort and impeccable service. You kept me up to date with my purchase and made sure I was happy at all costs. The bombproof packing was extremely well prepared for a safe delivery. To everyone at Futurama....Thank you. I have never had any issues whatsoever and it has only been pleasure dealing with you. Keep up the great service
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Anonymous
1 reviews | Active since Jan 2020
22 Sept 2025, 14:15
Zero customer service
I placed an order on the 18th late at night but by the morning I realized I made a mistake and missed something. Early the next morning I emailed the email address listed, to ask If they can ammend my order. It is now the 22nd and I have not received any reply or update on my order. I phoned in at 10am and the person was very friendly. I asked about my order which he confirmed. I then asked him if I can cancel my order so that I can re order with the correct items. He told me that he will let them know and that they will send me a confirmation email shortly. I need to get the confirmation before I can place the new corrected order but by 2pm I have still not received anything. I phoned again, this time to the accounts department. Once again they confirmed my order details and asked to cancel my order. She then also told me that she is going to send the details to the correct person right now and then phone me back. It is now 4pm and no one phoned back or sent me any emails. It feels like a black hole where you can phone, email, they just say yes sir, right away sir and then nothing happens.
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Anonymous
1 reviews | Active since Jan 2020
22 Sept 2025, 14:15
Zero customer service
I placed an order on the 18th late at night but by the morning I realized I made a mistake and missed something. Early the next morning I emailed the email address listed, to ask If they can ammend my order. It is now the 22nd and I have not received any reply or update on my order. I phoned in at 10am and the person was very friendly. I asked about my order which he confirmed. I then asked him if I can cancel my order so that I can re order with the correct items. He told me that he will let them know and that they will send me a confirmation email shortly. I need to get the confirmation before I can place the new corrected order but by 2pm I have still not received anything. I phoned again, this time to the accounts department. Once again they confirmed my order details and asked to cancel my order. She then also told me that she is going to send the details to the correct person right now and then phone me back. It is now 4pm and no one phoned back or sent me any emails. It feels like a black hole where you can phone, email, they just say yes sir, right away sir and then nothing happens.
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Anonymous
1 reviews | Active since Jan 2020
18 Oct 2024, 10:29
EXCELLENT Customer Service
I've made purchases on Futurama's online store over multiple years. The after sale service is probably the best I've ever seen. Friendly, clued up staff handle questions/queries at lightning speed. Whether you send an email or phone the landline the service rates 5 stars every time without fail. If Futurama offers a product you need your search is over - click checkout and experience online shopping with a smile!
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Anonymous
1 reviews | Active since Jan 2020
18 Oct 2024, 10:29
EXCELLENT Customer Service
I've made purchases on Futurama's online store over multiple years. The after sale service is probably the best I've ever seen. Friendly, clued up staff handle questions/queries at lightning speed. Whether you send an email or phone the landline the service rates 5 stars every time without fail. If Futurama offers a product you need your search is over - click checkout and experience online shopping with a smile!
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2024, 09:52
Wonderful service and wide variety of items!
What a great online shopping experience. They have such a wide variety of products. One of the items I ordered was out of stock and they immediately reached out asking if I'd like something else or a refund and my refund was processed the same week. Great service!
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2024, 09:52
Wonderful service and wide variety of items!
What a great online shopping experience. They have such a wide variety of products. One of the items I ordered was out of stock and they immediately reached out asking if I'd like something else or a refund and my refund was processed the same week. Great service!
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