FTI Attorneys
Unclaimed Business
|3.6|31 Reviews (last 12 months)|This business does not respond to reviews
FTI Attorneys
Unclaimed Business
|3.6
31 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, FTI Attorneys receives sharply divided feedback. Customers consistently praise specific consultants by name, highlighting professionalism, patience, and efficient assistance with account settlements and paid up letters. A recurring positive theme is gratitude toward individual agents who go above and beyond. Conversely, a strong negative thread centres on perceived harassment, inconsistent settlement figures, delayed paid up letters, poor follow through, and concerns around confidentiality and communication. Many frustrated clients describe being passed between departments without resolution, while satisfied clients describe smooth, stress free experiences with knowledgeable staff.
Performance(last 12 months):
Trustindex Rating
4.3TrustIndex
4.3
Review Distribution
3.6|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 06:39
Unprofessional Service
They are very unprofessional and seem to not knowing what the hell is going on with their business. In January I requested a settlement amount which I paid in full within 2 days and I was told to wait until the end of April to get the paid up letter. Now for the past two months I’ve been getting calls from their agents saying that my account is still owing a balance, and when I ask questions they hang up the phone without any clear explanation or way forward. They always say that “let me check what’s wrong and call you back”. Very unprofessional staff! They all assume we speak the same language as they do and they don’t even try and adjust throughout the call when they can hear you’re not speaking in their language. There’s no accountability whatsoever.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 06:39
Unprofessional Service
They are very unprofessional and seem to not knowing what the hell is going on with their business. In January I requested a settlement amount which I paid in full within 2 days and I was told to wait until the end of April to get the paid up letter. Now for the past two months I’ve been getting calls from their agents saying that my account is still owing a balance, and when I ask questions they hang up the phone without any clear explanation or way forward. They always say that “let me check what’s wrong and call you back”. Very unprofessional staff! They all assume we speak the same language as they do and they don’t even try and adjust throughout the call when they can hear you’re not speaking in their language. There’s no accountability whatsoever.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 20:05
Excellent Professionalism from Siphiwe Sibiya
I would like to give a big thumbs up to Siphiwe Sibiya at FTI Attorneys. She called me regarding my account settlement and was incredibly helpful and professional throughout the process. It is rare to get such great service when handling these matters. Thank you, Siphiwe,for your assistance!
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 20:05
Excellent Professionalism from Siphiwe Sibiya
I would like to give a big thumbs up to Siphiwe Sibiya at FTI Attorneys. She called me regarding my account settlement and was incredibly helpful and professional throughout the process. It is rare to get such great service when handling these matters. Thank you, Siphiwe,for your assistance!
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 13:01
Bad tactics. Harrasment and threats.
Harrasment.. Calling work place trying to embarrass me.. Demanding supervisor as if my supervisor can force me to make payment. Calling my cellphone but it only rings for few second. Dont know why they do that. I would rather make payment directly to store than pay these bullies.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 13:01
Bad tactics. Harrasment and threats.
Harrasment.. Calling work place trying to embarrass me.. Demanding supervisor as if my supervisor can force me to make payment. Calling my cellphone but it only rings for few second. Dont know why they do that. I would rather make payment directly to store than pay these bullies.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 08:18
POOR SERVICE
I am submitting this formal complaint regarding the unacceptable level of service I have received in attempting to settle my account. I committed to settling my account in good faith, yet I was issued two different settlement offers. Despite this inconsistency, I proceeded to make payment based on the first settlement offer, which was higher than the second amount later provided. To date, I have received no clear communication confirming the status of my account, nor any explanation for the conflicting settlement figures. Finance has been “handling” the matter, and consultants have repeatedly committed to keeping me updated. However, I have been left completely uninformed, with no progress or clarity. This level of administration is not only unprofessional but has caused significant inconvenience. Given the circumstances, I urgently request the following: A refund of the surplus amount I paid OR A full refund of the amount paid so that I may settle the account at the correct, lower settlement amount. This matter requires urgent attention, as the ongoing delays and lack of communication are unacceptable. Please provide written confirmation of the way forward without further delay.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 08:18
POOR SERVICE
I am submitting this formal complaint regarding the unacceptable level of service I have received in attempting to settle my account. I committed to settling my account in good faith, yet I was issued two different settlement offers. Despite this inconsistency, I proceeded to make payment based on the first settlement offer, which was higher than the second amount later provided. To date, I have received no clear communication confirming the status of my account, nor any explanation for the conflicting settlement figures. Finance has been “handling” the matter, and consultants have repeatedly committed to keeping me updated. However, I have been left completely uninformed, with no progress or clarity. This level of administration is not only unprofessional but has caused significant inconvenience. Given the circumstances, I urgently request the following: A refund of the surplus amount I paid OR A full refund of the amount paid so that I may settle the account at the correct, lower settlement amount. This matter requires urgent attention, as the ongoing delays and lack of communication are unacceptable. Please provide written confirmation of the way forward without further delay.
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