Pathetic service

Ordered some foam sheet for the couch I am busy building. With spesific instruction for delivery on Friday the 7th March, as this is the time I will be at home. Guess what, Friday came, and passed still no delivery. I was told on Friday, I will be given feedback, but nothing. Monday, this morning I only got some feedback. Was told by the gentleman tht they did their part, it's all up to the couriers now for when my delivery will be made. By this time my blood is boiling of anger. 14:45 I was send a photo of a phone where he is busy with the couriers on the phone. The number goes back to Sky Net Couriers. At 16:27 I got a message the package left Freemo. Then I asked when will it be delivered. He can't give me an answer. Saying he will send me the waybill number, but that I waited for more than 1 hour. And now on top of every thing, he didn't change the delivery address like I told him, because I told him I will be at work, and not at home. The delivery is made out to my home address. Once again, it's my problem now to get the address change, or wait longer and change the date. I have really really just received pathetic service from Freemo. And according to one of the other guys, the guy helping me is one of the managers. He is really not a manager "bud". Really consider someone else, or get things sorted instore.