ND
Nadine K
Active since Apr 2024
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
Damage deliver good, pathetic service
Extremely bad service! Layby a Serta Ares bed, worth R7000. First they scheduled the delivery for a Thursday, then I changed it, as I am working. Only at home on Wednesdays. Here comes Monday before the delivery date of Wednesday. They are at my gate. So I arranged to go home from work quick to received my order. About 12 to 15 minutes drive. Around the corner the delivery guy phones again, he needs someone to sign. So I told him, I am literally 1 minute away to sign. Arrive home and my bed is standing OUTSIDE, in the drive way. And the driver is just to eager for me to sign, so that he can leave. SO I told him, the bed must be taken into the house, I can't lift the bed myself. Before he even answered me, he gave me his clip board, and said to me I must sign, and write there, RECEIVED IN PERFECT CONDITION. Bed is still standing outside. After signing, he then asked the guy with him to help put the bed inside. ONLY AFTER SIGNING!! Then when I wanted to check the bed, he said he needs to go. And the other guy was already out the house. I went back to work, came home around 7pm, I want to set up my bed. Then I found 3 damaged spots on the bed base. Since then I am reporting this, and it doesn't go anywhere. From the 11th August 2025 till today 15th September 2025 I am waiting for answers. Then I get a email, saying it's been rejected. So what they want to tell me, is that I purposely damaged my R7000 bed. I have send numerous complaints, phoning, WhatsApp with sales lady. Just to get this pathetic answer. What do I do??
0 replies
15 months ago
Pathetic service
Ordered some foam sheet for the couch I am busy building. With spesific instruction for delivery on Friday the 7th March, as this is the time I will be at home. Guess what, Friday came, and passed still no delivery. I was told on Friday, I will be given feedback, but nothing. Monday, this morning I only got some feedback. Was told by the gentleman tht they did their part, it's all up to the couriers now for when my delivery will be made. By this time my blood is boiling of anger. 14:45 I was send a photo of a phone where he is busy with the couriers on the phone. The number goes back to Sky Net Couriers. At 16:27 I got a message the package left Freemo. Then I asked when will it be delivered. He can't give me an answer. Saying he will send me the waybill number, but that I waited for more than 1 hour. And now on top of every thing, he didn't change the delivery address like I told him, because I told him I will be at work, and not at home. The delivery is made out to my home address. Once again, it's my problem now to get the address change, or wait longer and change the date. I have really really just received pathetic service from Freemo. And according to one of the other guys, the guy helping me is one of the managers. He is really not a manager "bud". Really consider someone else, or get things sorted instore.
0 replies
26 months ago
Dotsure
Absolutely fantastic. Helped me financially to keep my fur babies covered. Would recommend Dotsure for anyone that needs pet insurance.
2 replies
26 months ago
Pathetic Rain
Most pathetic service I experienced in my life! September / October 2023 I logged a request to cancell my Rain subscription, as I got wifi at the house where I moved in to. After logging the cancelation, I didn't hear anything from them. I just made sure that there is no money in my account, as I didn't use the service at all. And didn't need it. November and December people phoned, and the more I tell them I cancelled my subscription. The more they go and bill my account. They can see if the router it active or not. And they will find that it's not active. They phoned even my mother, saying I owe them money. But still nothing comes with the fact that I cancelled my subscription. Eventually in March, someone reached out to me, telling me that I can drop off the router at my nearest Rain store. Don't know where that is. But fine. With all things changed and I had to move, now I want to get myself Rain for home. Coming to a pages, that I can't get because I owe them R4083 and some sents. Trying to contact support for 4 days now, and no one is getting in touch with me. This is the worst service I have experience in my life. I need my Rain account, but I will not pay for time that I didn't use the router. It's not my fault if Rain is so pathetic to give proper customer service. A customer service representative contacted me through Facebook. Telling me I need to clear my account before 19th February. This person is so fast asleep, doesn't even notice that we are in April already. I requested a manager to contact me. I AM STILL WAITING!!
2 replies
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1 Star
3 (75%)