Exceptional Service from Start to Finish – Park Ford Vanderbijlpark

We had an outstanding experience with Park Ford Vanderbijlpark and felt it was important to share it.

On Friday afternoon, we saw two Super Cab Ford Rangers advertised on AutoTrader. It was extremely important for us to purchase the same vehicle for both our sons, and finding two matching vehicles is not always easy. We immediately called and spoke to William, who was extremely helpful from the very first interaction. Despite arriving too late to view the vehicles that day, William made arrangements for us to return the following morning.

On Saturday, we met William at the dealership, and once again, his service was excellent. He was friendly, professional, and went out of his way to assist us. He showed us both vehicles and even arranged a test drive without hesitation, ensuring we were completely comfortable with our decision.

On Monday, I started working with Elzette van Staden (F&I) to get the deals approved. Her service was equally impressive. She kept me informed every step of the way, explained all value-added products clearly, and ensured full transparency throughout the process. What stood out most was that no additional products were added to the contracts without our consent — something that is unfortunately not always the case in the industry.

But what truly took this experience to another level was the delivery. While we were still arranging insurance, William contacted us to inform us that they were already on their way from Vanderbijlpark to deliver the two bakkies to our home.

They arrived, completed all the paperwork with us, and even gave our boys a bottle of champagne each — such a thoughtful and personal touch.

Two weeks later, the used car sales manager, Jaco, personally came to our home to deliver the number plates and spare keys.

We have bought many vehicles over the years and dealt with numerous dealerships, but this level of service is truly exceptional.

Every single person at Park Ford went above and beyond. This was not just a transaction — it was a genuinely great customer experience.

Going forward, we will not use any other Ford dealership.

Highly recommended!