Flash Group
Claimed Business
Flash Group
Claimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Flash Group is facing significant dissatisfaction from both merchants and end consumers. A recurring theme is invalid or unredeemable vouchers printed from Flash machines, with customers reporting financial losses and being redirected between Flash, network providers, and betting platforms without resolution. Customers consistently mention frustration with account verification delays, repeated document requests, blocked wallets, and unresponsive support channels. Merchants describe feeling unsupported when machine errors occur, while consumers raise concerns about withdrawals, deposits not reflecting, and difficulties recovering funds tied up in the system.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Â
Review Distribution
1|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 11:39
Shocked
Can someone please assist, I have phoned the number provided on your website for assistance only to be referred to a Coastal landline number. From there I am advised by a bot that there are no agents available for assistance and I should send a whatsapp - to a different number on your website, which I then do - and then get completely ignored
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 11:39
Shocked
Can someone please assist, I have phoned the number provided on your website for assistance only to be referred to a Coastal landline number. From there I am advised by a bot that there are no agents available for assistance and I should send a whatsapp - to a different number on your website, which I then do - and then get completely ignored
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 16:57
Flash voucher ****
I bought a voucher on FNB app Flexi cash non of the shops with Flash sign could redeem the voucher it's been a week now FNB tells me the voucher has been redeem no full details cause I never redeemed that voucher I was ****med by Flash and FNB
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 16:57
Flash voucher ****
I bought a voucher on FNB app Flexi cash non of the shops with Flash sign could redeem the voucher it's been a week now FNB tells me the voucher has been redeem no full details cause I never redeemed that voucher I was ****med by Flash and FNB
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 10:39
UNHAPPY FLASH MERCHANT !!
Today I'm writing this review, to put it out there in hopes that the universe bless us, flash merchants, with a new reliable and trusted company to infiltrate the south african industry. It's been how many times that I have lost money due to *********** deliverance from flash and their so called agents, who are basically only good at informing you that theres nothing that they can do about your lost. We print out vouchers for our customers, and from time to time, they come out invalid or non existent, even tho it was just printed out of THEIR machines !! Customers expect us to resolve the issues that OUR machines cause. The same way we as merchants, who support the flash business, expect the agents to assist us in a more effective way other than telling us to call a certain network provider (especially Cell C) or Hollywood bets to resolve our issues that THEIR machines caused. Our customers come in for convenience, and we as merchants have no other choice but to refund customers with a new token, while we are left with the lost of an invalid token printed out by the machine. Telling them to call the network providers or Hollywood bets does not fall on pleasant ears. While we as merchants have to accept the lost. Because when calling these providers its always (The token has already been punched in) ***, obviously thats how we know that it said that the voucher is invalid, i mean come the f*ck on now. If it went thru it would've reflected via the acounts that it has been topped up. I mean no customer will ever want to go thru all this trouble to buy a R600 voucher, and hearing they have to make contact with Hollywood bets or a network provider. But flash expect us to tell customers to this for a service rendered between us and them. No man. The first 5 times I have accepted. But how many losses do I have to take before this bug gets fixed or their agents make more means to help you resolve the issue other than telling us to make contact with Hollywood or networks providers. No man. But until we find a better company to not only cater for themselves, please do better FLASH GROUP !!! 5 to many loses and I'm upset being a FLASH merchant/ barrier of bad news for those with invalid tokens !! ons word *** vertel deur die customers as ons sê hulle moet dit self resolve. Hulle kom al reeds wee terug yt hulle pad yt, so hulle is kla be*** as hulle hie aankom!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 10:39
UNHAPPY FLASH MERCHANT !!
Today I'm writing this review, to put it out there in hopes that the universe bless us, flash merchants, with a new reliable and trusted company to infiltrate the south african industry. It's been how many times that I have lost money due to *********** deliverance from flash and their so called agents, who are basically only good at informing you that theres nothing that they can do about your lost. We print out vouchers for our customers, and from time to time, they come out invalid or non existent, even tho it was just printed out of THEIR machines !! Customers expect us to resolve the issues that OUR machines cause. The same way we as merchants, who support the flash business, expect the agents to assist us in a more effective way other than telling us to call a certain network provider (especially Cell C) or Hollywood bets to resolve our issues that THEIR machines caused. Our customers come in for convenience, and we as merchants have no other choice but to refund customers with a new token, while we are left with the lost of an invalid token printed out by the machine. Telling them to call the network providers or Hollywood bets does not fall on pleasant ears. While we as merchants have to accept the lost. Because when calling these providers its always (The token has already been punched in) ***, obviously thats how we know that it said that the voucher is invalid, i mean come the f*ck on now. If it went thru it would've reflected via the acounts that it has been topped up. I mean no customer will ever want to go thru all this trouble to buy a R600 voucher, and hearing they have to make contact with Hollywood bets or a network provider. But flash expect us to tell customers to this for a service rendered between us and them. No man. The first 5 times I have accepted. But how many losses do I have to take before this bug gets fixed or their agents make more means to help you resolve the issue other than telling us to make contact with Hollywood or networks providers. No man. But until we find a better company to not only cater for themselves, please do better FLASH GROUP !!! 5 to many loses and I'm upset being a FLASH merchant/ barrier of bad news for those with invalid tokens !! ons word *** vertel deur die customers as ons sê hulle moet dit self resolve. Hulle kom al reeds wee terug yt hulle pad yt, so hulle is kla be*** as hulle hie aankom!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 17:21
MSPERRRRRR!!!!!!!!
You people are pathetic!!! I bought a R1000 1 Voucher on my FNB App, and when I tried loading it onto Hollywoodbets, it said the voucher was invalid, I've spent R530 airtime phoning Hollywoodbets every ****ing single day to get my money back, but they keep saying that YOU GUYS (FLASH) are not getting back to them... Iam ****ing telling you mother****ers now, I want my ****ing money back by end of this week or I will make this go viral on all social media networks, DONT TEST ME!!! IAM A OTHER ***** WHEN IT COMES TO MY MONEY!!!! different thing if it was a a ****ing R10!!! But a whooole ****ing R1000!!!! I want my msp money back!!!! You better make contact with me before I drag Flash through the ****ing mud!!! Here's my number 0685472292 ID number 9603280232085
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 17:21
MSPERRRRRR!!!!!!!!
You people are pathetic!!! I bought a R1000 1 Voucher on my FNB App, and when I tried loading it onto Hollywoodbets, it said the voucher was invalid, I've spent R530 airtime phoning Hollywoodbets every ****ing single day to get my money back, but they keep saying that YOU GUYS (FLASH) are not getting back to them... Iam ****ing telling you mother****ers now, I want my ****ing money back by end of this week or I will make this go viral on all social media networks, DONT TEST ME!!! IAM A OTHER ***** WHEN IT COMES TO MY MONEY!!!! different thing if it was a a ****ing R10!!! But a whooole ****ing R1000!!!! I want my msp money back!!!! You better make contact with me before I drag Flash through the ****ing mud!!! Here's my number 0685472292 ID number 9603280232085
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 18:01
Flash are *******
These guys are so evil. I always use them & their account number is saved in my bank account. this one time I mistakenly missed one digit on the reference & chatted with Sondezwa very cruel person I showed them all the proof but they did not want to listen I ended up loosing that money. Dont use these guys
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 18:01
Flash are *******
These guys are so evil. I always use them & their account number is saved in my bank account. this one time I mistakenly missed one digit on the reference & chatted with Sondezwa very cruel person I showed them all the proof but they did not want to listen I ended up loosing that money. Dont use these guys
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 14:52
****mers
Hi I made a deposit then I cancelled you guys were quickly to send me a mail the deposit was cancelled then I did another one successful then my wallet was not topped up then you no where to respond my mail nor your customer chats you guys are ****mers people stay away from flash betza they ***** money
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 14:52
****mers
Hi I made a deposit then I cancelled you guys were quickly to send me a mail the deposit was cancelled then I did another one successful then my wallet was not topped up then you no where to respond my mail nor your customer chats you guys are ****mers people stay away from flash betza they ***** money
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Oct 2025, 19:48
Flash ****med me
I am so disappointed with Flash Group. I have made a deposit of R18600 to my Flash account, they then blocked my account saying I must verify myself. They asked for a whole lot of documents (ID, selfie holding ID, proof of address, proof of payment). I sent all documents and they have confirmed all documents are in order and my account will be open again within 24 hours. After the 24 hours my account was still blocked and I called them again. They asked for same documents, I sent the documents again. I don't even know if they don't have a system that stores these documents they keep asking for. I was then asked to make a login attempt in 24 hours and my account would be open. After the second 24 hours my account was still blocked and I called for the third time, I was requested to send my selfie holding my ID as the one I previously sent was not clear. I did take a new selfie and sent it through, I was told again my account would be open in 24 hours. After the fourth 24 hours I called again and I was requested to send the proof of payment as they can't find it on their system. I did sent it though again and I was told I'd have access to my account within 24 hours. That's the fifth 24 hours they are telling me about. Ok, I waited 24 hours and still no access. I called again and I was requested to send though a proof of payment, which I have already sent twice. That's when I noticed something is fishy, I was all confused and asked why they keep asking for same documents everyday and telling me the account would be open in 24 hours. They rep**** by telling me the proof of payment was rejected, I asked for what reasons is the proof of payment rejected. They said it's rejected due to its font. I asked them why can't they verify it with the bank instead of just looking at it and reject it. Since the payment was made from an fnb account why can't they verify the proof of payment with fnb? Then they hang up on me. I am being ****med thousands of Rands by Flash Group and I'm not happy at all. I just need access to my account then I will use all funds in it and leave them in peace.ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Oct 2025, 19:48
Flash ****med me
I am so disappointed with Flash Group. I have made a deposit of R18600 to my Flash account, they then blocked my account saying I must verify myself. They asked for a whole lot of documents (ID, selfie holding ID, proof of address, proof of payment). I sent all documents and they have confirmed all documents are in order and my account will be open again within 24 hours. After the 24 hours my account was still blocked and I called them again. They asked for same documents, I sent the documents again. I don't even know if they don't have a system that stores these documents they keep asking for. I was then asked to make a login attempt in 24 hours and my account would be open. After the second 24 hours my account was still blocked and I called for the third time, I was requested to send my selfie holding my ID as the one I previously sent was not clear. I did take a new selfie and sent it through, I was told again my account would be open in 24 hours. After the fourth 24 hours I called again and I was requested to send the proof of payment as they can't find it on their system. I did sent it though again and I was told I'd have access to my account within 24 hours. That's the fifth 24 hours they are telling me about. Ok, I waited 24 hours and still no access. I called again and I was requested to send though a proof of payment, which I have already sent twice. That's when I noticed something is fishy, I was all confused and asked why they keep asking for same documents everyday and telling me the account would be open in 24 hours. They rep**** by telling me the proof of payment was rejected, I asked for what reasons is the proof of payment rejected. They said it's rejected due to its font. I asked them why can't they verify it with the bank instead of just looking at it and reject it. Since the payment was made from an fnb account why can't they verify the proof of payment with fnb? Then they hang up on me. I am being ****med thousands of Rands by Flash Group and I'm not happy at all. I just need access to my account then I will use all funds in it and leave them in peace.ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
0
Replies (0)A