Complaint: Fit24 Rivonia Staff (Thendo)

Had such a terrible experience at Fit24 in Rivonia Johannesburg. I settled my membership amount a few days prior the debit order date, trying to be proactive, however, I was told that my account is now in arrears with interest accrued because “I was supposed to wait for the debit order date” and not make the EFT payment prior. What made the experience worse was how badly the situation was handled by one of the reception ladies (Thendo) who completely disregarded my recommendation as a client to make the process better, who also blatantly told me she will not grant me access to the gym, and told me that she is going for her lunch (at 16:30pm) after I asked to have my complaint escalated to the relevant persons if she was unwilling to assist. Moving forward, may all sales people kindly ensure that such disclosures are made to a client prior to signing as I have noticed that the point is to make sales as quickly as possible (without disclosing proper info), which later , prejudices the client.