First Car Rental
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, First Car Rental shows significant operational issues across multiple service areas. Customers consistently report problems with deposit refunds, hidden charges, vehicle quality, and unresponsive aftercare. While a small number of branches and individual staff members receive praise, the overwhelming sentiment reflects frustration with billing practices, communication breakdowns, and inconsistent policy application across pickup and drop-off locations.
TrustIndex
2.2
NPS Score
-96
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, First Car Rental shows significant operational issues across multiple service areas. Customers consistently report problems with deposit refunds, hidden charges, vehicle quality, and unresponsive aftercare. While a small number of branches and individual staff members receive praise, the overwhelming sentiment reflects frustration with billing practices, communication breakdowns, and inconsistent policy application across pickup and drop-off locations.
First Car Rental has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. Hellopeter has tracked First Car Rental across 683 total reviews. How is the TrustIndex calculated? →
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