I am disgusted at the service Delivery!

I had purchased a laptop from them at the end of Feb 2014 and handed all da required documentation for the application. 3 days later when I called they required further documentation which I arranged immediately and sent through to them. I followed up 3 days after that and they were waiting for Capitec to approve and they would follow up and get back to me. I waited and a week later still haven't heard from them I called again to get another excuse. They are so unprofessional and have no way of speaking to anyone and do not value customer service and new customers. There services are pathetic and I would never work with them again as they rude and arrogant and obviously don't need my business. I expected better from the manager Nikita but she is just as rude as her staff. Its been about 3 weeks and I still haven't heard from them and was forced to cancel the application.