Figure It Out Furniture
Unclaimed Business
|3.4|16 Reviews (last 12 months)|This business does not respond to reviews
Figure It Out Furniture
Unclaimed Business
|3.4
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Figure It Out Furniture receives sharply divided feedback. Satisfied customers consistently praise the craftsmanship of couches, headboards, and dining sets, highlighting on-time delivery, helpful admin staff, and clear communication during production. However, a recurring and serious theme involves undelivered orders, falsely marked deliveries, and prolonged refund disputes involving substantial sums of money. Frustrated customers describe unresponsive phone lines, ignored emails, and difficulties even when ordering through larger retail partners. The contrast between strong product quality and troubling after-sale service defines the overall customer experience.
Performance(last 12 months):
Trustindex Rating
4TrustIndex
4
Review Distribution
3.4|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
GP
Grant P
1 reviews | Active since Jan 2020
23 Apr 2026, 09:43
Still no refund after 3 months.
Poor after sale service and communication. Almost 3 months later and we have still not received our refund for a product that was returned. After adhering to their returns policy. Their advertising is misleading, and their contact information is suspicious. They do not answer phone calls and do not reply to emails... 10k is a lot of money!
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Grant P
1 reviews | Active since Jan 2020
23 Apr 2026, 09:43
Still no refund after 3 months.
Poor after sale service and communication. Almost 3 months later and we have still not received our refund for a product that was returned. After adhering to their returns policy. Their advertising is misleading, and their contact information is suspicious. They do not answer phone calls and do not reply to emails... 10k is a lot of money!
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Replies (0)JW
Jaco W
1 reviews | Active since Jan 2020
20 Apr 2026, 07:21
Not sticking to timelines, zero product delivery
This business never delivered the goods ordered and we had to start a charge back process. They never apologised, never attempted to resolve the matter and now have also been removed from Leroy Merlins website where I found them. I would be very careful of these guys as I cannot see them running a legitmate business. I paid for my goods, but month later received nothing.
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Jaco W
1 reviews | Active since Jan 2020
20 Apr 2026, 07:21
Not sticking to timelines, zero product delivery
This business never delivered the goods ordered and we had to start a charge back process. They never apologised, never attempted to resolve the matter and now have also been removed from Leroy Merlins website where I found them. I would be very careful of these guys as I cannot see them running a legitmate business. I paid for my goods, but month later received nothing.
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Florence M
1 reviews | Active since Jan 2020
20 Mar 2026, 07:20
Extremely disappointing and unacceptable experience
This supplier does not deserve a single star. I strongly caution anyone against purchasing from Figure It Out Furniture, even when ordering through a large retailer such as Leroy Merlin. I placed an order for a dining room set (24K) through Leroy Merlin on 16 January 2026. By 3 March 2026, I had still not received my order. When I followed up with Leroy Merlin, I was informed that the supplier had marked the order as delivered and received. This was completely false. I immediately advised Leroy Merlin that no delivery had taken place. Upon further follow‑up, Figure It Out Furniture admitted that the delivery status was marked incorrectly on their side. Based on this admission, I requested a full refund without delay. Today is 20 March 2026, and despite repeated follow‑ups, no refund has been processed. What is most concerning is that: The order was falsely marked as delivered This misinformation only came to light after I followed up A refund was requested promptly after the supplier admitted their error More than a month later, I am still out of pocket I find it alarming that a company can falsely mark an order as delivered and then fail to refund the customer within a reasonable time. It is even more concerning that large retailers continue to contract with suppliers who operate in this manner. This experience has caused unnecessary stress, inconvenience, and a complete loss of trust.
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Florence M
1 reviews | Active since Jan 2020
20 Mar 2026, 07:20
Extremely disappointing and unacceptable experience
This supplier does not deserve a single star. I strongly caution anyone against purchasing from Figure It Out Furniture, even when ordering through a large retailer such as Leroy Merlin. I placed an order for a dining room set (24K) through Leroy Merlin on 16 January 2026. By 3 March 2026, I had still not received my order. When I followed up with Leroy Merlin, I was informed that the supplier had marked the order as delivered and received. This was completely false. I immediately advised Leroy Merlin that no delivery had taken place. Upon further follow‑up, Figure It Out Furniture admitted that the delivery status was marked incorrectly on their side. Based on this admission, I requested a full refund without delay. Today is 20 March 2026, and despite repeated follow‑ups, no refund has been processed. What is most concerning is that: The order was falsely marked as delivered This misinformation only came to light after I followed up A refund was requested promptly after the supplier admitted their error More than a month later, I am still out of pocket I find it alarming that a company can falsely mark an order as delivered and then fail to refund the customer within a reasonable time. It is even more concerning that large retailers continue to contract with suppliers who operate in this manner. This experience has caused unnecessary stress, inconvenience, and a complete loss of trust.
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Puleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 09:14
*****sters
They don't even deserve a star. I have been waiting for my refund of a purchase I did in May 2025, they failed to deliver as they do not advertise their own work but other businesses work. I have been pleading for my over R17k refund. All of them are ****s, from the sales person, to the finance department. Do not even waste your time and hard earned money with that ***** of a company full of ******
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Puleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 09:14
*****sters
They don't even deserve a star. I have been waiting for my refund of a purchase I did in May 2025, they failed to deliver as they do not advertise their own work but other businesses work. I have been pleading for my over R17k refund. All of them are ****s, from the sales person, to the finance department. Do not even waste your time and hard earned money with that ***** of a company full of ******
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Replies (0)SR
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 13:20
Pure Theft
This company advertises boldly the 30 day returns on their website. They came to collect the item and then Never refunded me my money. They don't answer their phones, don't respond to emails and have ignored the Ombudsman on this case. BEWARE to buy from ****** like these!
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 13:20
Pure Theft
This company advertises boldly the 30 day returns on their website. They came to collect the item and then Never refunded me my money. They don't answer their phones, don't respond to emails and have ignored the Ombudsman on this case. BEWARE to buy from ****** like these!
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Replies (0)PD
Pinky D
1 reviews | Active since Jan 2020
21 Nov 2025, 18:07
Rave
Exceptional service and outstanding quality! I am truly impressed with Figure It Out Furniture. From the moment I placed my order, their communication was clear, professional, and consistent. The team kept me updated throughout the production process, and the lead times were exactly as promised. The quality of their products is top-tier — solid craftsmanship, beautiful finishes, and attention to detail you don’t often find these days. It’s obvious they take pride in what they do. Delivery was smooth, and the furniture arrived well-packaged and in perfect condition. Overall, an excellent experience. I highly recommend Figure It Out Furniture to anyone looking for premium, stylish, and reliable furniture. They definitely deserve all five stars!
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Pinky D
1 reviews | Active since Jan 2020
21 Nov 2025, 18:07
Rave
Exceptional service and outstanding quality! I am truly impressed with Figure It Out Furniture. From the moment I placed my order, their communication was clear, professional, and consistent. The team kept me updated throughout the production process, and the lead times were exactly as promised. The quality of their products is top-tier — solid craftsmanship, beautiful finishes, and attention to detail you don’t often find these days. It’s obvious they take pride in what they do. Delivery was smooth, and the furniture arrived well-packaged and in perfect condition. Overall, an excellent experience. I highly recommend Figure It Out Furniture to anyone looking for premium, stylish, and reliable furniture. They definitely deserve all five stars!
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