Florence M

Extremely disappointing and unacceptable experience

This supplier does not deserve a single star. I strongly caution anyone against purchasing from Figure It Out Furniture, even when ordering through a large retailer such as Leroy Merlin. I placed an order for a dining room set (24K) through Leroy Merlin on 16 January 2026. By 3 March 2026, I had still not received my order. When I followed up with Leroy Merlin, I was informed that the supplier had marked the order as delivered and received. This was completely false. I immediately advised Leroy Merlin that no delivery had taken place. Upon further follow‑up, Figure It Out Furniture admitted that the delivery status was marked incorrectly on their side. Based on this admission, I requested a full refund without delay. Today is 20 March 2026, and despite repeated follow‑ups, no refund has been processed. What is most concerning is that: The order was falsely marked as delivered This misinformation only came to light after I followed up A refund was requested promptly after the supplier admitted their error More than a month later, I am still out of pocket I find it alarming that a company can falsely mark an order as delivered and then fail to refund the customer within a reasonable time. It is even more concerning that large retailers continue to contract with suppliers who operate in this manner. This experience has caused unnecessary stress, inconvenience, and a complete loss of trust.