

Fibre Ninja
Based on recent customer reviews, Fibre Ninja is facing significant dissatisfaction across its customer base. A recurring theme is unexpected service suspensions despite timely payments, followed by reconnection fees that customers feel are unjustified. Many reviewers consistently mention long call centre hold times, unanswered emails, and support agents perceived as dismissive or rude. Concerns around unannounced price increases, unresolved technical faults, and slow speeds also feature prominently. While an isolated voice praises the service and would recommend it, the dominant sentiment reflects frustration with billing practices and customer support responsiveness.
TrustIndex
1.9
Based on recent customer reviews, Fibre Ninja is facing significant dissatisfaction across its customer base. A recurring theme is unexpected service suspensions despite timely payments, followed by reconnection fees that customers feel are unjustified. Many reviewers consistently mention long call centre hold times, unanswered emails, and support agents perceived as dismissive or rude. Concerns around unannounced price increases, unresolved technical faults, and slow speeds also feature prominently. While an isolated voice praises the service and would recommend it, the dominant sentiment reflects frustration with billing practices and customer support responsiveness.
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Fibre Ninja has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. Hellopeter has tracked Fibre Ninja across 67 total reviews. How is the TrustIndex calculated? →
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