Bad service

Bad service I have asked for debit order to be deducted on the 25 they called before the date and confirmed that the debit order will run on the 25th which it didn't I sent them an email they responded after 3 days still it was just assigned to someone I paid today the R499 of the subscription and they ens sms that they will cut my service on the 3rd now tell me who is liable for that it's not pay as you watch it's a must just a pitty that the flats I stay in refferede to them I regret this they take time to respond than you must pay extra