FC
Farber Coachworks
Verified Business
FC
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Farber Coachworks earns strong praise for workmanship quality and friendly, professional staff who go the extra mile. Customers consistently highlight daily WhatsApp updates and like-new finishes. However, a meaningful minority describe serious problems with turnaround delays, communication blackouts during longer repairs, and unresolved rework, often tied to insurance jobs where parts ordering and quality control faltered.
TrustIndex
7.8
Ranking
#14
in Repairs & Service
NPS Score
31
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Farber Coachworks delivers largely strong panel beating and repair experiences, with customers praising daily WhatsApp updates, friendly reception staff, and high-quality workmanship. However, a notable subset of reviewers report severe communication breakdowns, missed deadlines, and substandard repairs that required rework, exposing inconsistency between branches and exceptional versus failed experiences.
Farber Coachworks's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name specific staff such as Waykita, Illana, Paul, Charlene, Priscilla, and Rezah as friendly, professional, and helpful. Reception teams are warmly received and management is often praised for going the extra mile. Staff Professionalism & Conduct (4.2).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Disgusting service. Front desk staff can't communicate. Still waiting for them to return my call. Manager is always too busy to assist. Clearly! The customer doesn't matter to this company. Once your car is booked in then its like ***** you!
1 reviews | Active since Jan 2020
Disgusting service. Front desk staff can't communicate. Still waiting for them to return my call. Manager is always too busy to assist. Clearly! The customer doesn't matter to this company. Once your car is booked in then its like ***** you!
1 reviews | Active since Jan 2020
I want to give a fair but honest review of my experience with Farber Coachworks Paarden Eiland. My vehicle, a Nissan Magnite, was sent to Farber Coachworks on 23 March 2026. My insurer approved the repair claim on 1 April 2026. Despite the approval being granted, I received no proactive communication from Farber Coachworks. On 4 April, I phoned to follow up and was told they would look into it because their system showed that the claim had been approved. I still received no update. I had to phone again on 9 April, 8 days after approval had been granted, only to be told that although the approval was visible on their system, nothing had actually been passed on internally to begin the repairs. In other words, a full week had effectively been lost because of a breakdown in their internal process. I sent a formal complaint email on 9 April raising the lack of progress and communication. I did not receive a reply to that email, but after sending it the vehicle was eventually moved into the repair process. On 11 April, I received a WhatsApp update saying my vehicle was in the “Panel Beating” stage and that I would be kept informed as the vehicle moved through each department. After that, there was silence. From 11 April until 30 April, a period of 19 days, I received no further update at all. On 30 April, I sent another follow-up email because I had still received no communication and they were not answering their telephones, I attempted to call numerous times over 2 days between April 29-30. Again, I received no reply. Finally, on 4 May, I managed to get someone to answer the phone. I was then told that they had not yet received the parts and that my vehicle was still in the stripping phase. This was extremely frustrating, because by that point my car had been with them for 42 days, and the repair approval had been granted 33 days earlier. It also meant that after being told on 11 April that the vehicle was already in the panel beating stage, I was now being told on 4 May that it was still at an early stage of the repair process. Only after that phone call did WhatsApp updates begin coming through. Then, on 12 May, I received an SMS saying: “Dear client, as discussed the expected completion date of your vehicle has changed to 2026/05/19.” The wording “as discussed” was also frustrating because no such discussion had taken place with me. I had simply received an SMS stating a changed completion date. To their credit, the vehicle was completed earlier than that revised date, on 15 May. I do appreciate that. However, the overall experience was still very poor from a customer communication and process management perspective. In total: * Vehicle sent in: 23 March 2026 * Insurance approval granted: 1 April 2026 * I had to follow up on 4 April because there was no update * I had to follow up again on 9 April and discovered nothing had been passed on internally * WhatsApp update received on 11 April * No further update for 19 days * Follow-up email sent on 30 April with no reply * Finally reached them by phone on 4 May * SMS with revised completion date received on 12 May * Vehicle completed on 15 May From the date the vehicle was sent in to completion, the process took 53 days. From insurance approval to completion, it took 44 days. I want to be clear that when I went to the branch in person, the staff I dealt with were lovely, kind, and pleasant. This review is not aimed at individual staff members who were friendly face to face. However, based on my experience, and after reading many similar reviews from other customers, it seems there are fundamental flaws in the company’s internal communication and workflow. Departments do not appear to communicate properly with one another, customers are left to chase for updates, emails go unanswered, phones are not answered, and delays are not properly explained. The result is that the customer loses time and money while being left in the dark. In my case, I incurred additional transport costs and had to repeatedly follow up just to get basic information about my own vehicle. The repair may have eventually been completed, but the communication, transparency, and internal coordination were extremely disappointing. Farber Coachworks needs to seriously improve how it communicates with customers and how it manages approved insurance repairs internally.
1 reviews | Active since Jan 2020
I want to give a fair but honest review of my experience with Farber Coachworks Paarden Eiland. My vehicle, a Nissan Magnite, was sent to Farber Coachworks on 23 March 2026. My insurer approved the repair claim on 1 April 2026. Despite the approval being granted, I received no proactive communication from Farber Coachworks. On 4 April, I phoned to follow up and was told they would look into it because their system showed that the claim had been approved. I still received no update. I had to phone again on 9 April, 8 days after approval had been granted, only to be told that although the approval was visible on their system, nothing had actually been passed on internally to begin the repairs. In other words, a full week had effectively been lost because of a breakdown in their internal process. I sent a formal complaint email on 9 April raising the lack of progress and communication. I did not receive a reply to that email, but after sending it the vehicle was eventually moved into the repair process. On 11 April, I received a WhatsApp update saying my vehicle was in the “Panel Beating” stage and that I would be kept informed as the vehicle moved through each department. After that, there was silence. From 11 April until 30 April, a period of 19 days, I received no further update at all. On 30 April, I sent another follow-up email because I had still received no communication and they were not answering their telephones, I attempted to call numerous times over 2 days between April 29-30. Again, I received no reply. Finally, on 4 May, I managed to get someone to answer the phone. I was then told that they had not yet received the parts and that my vehicle was still in the stripping phase. This was extremely frustrating, because by that point my car had been with them for 42 days, and the repair approval had been granted 33 days earlier. It also meant that after being told on 11 April that the vehicle was already in the panel beating stage, I was now being told on 4 May that it was still at an early stage of the repair process. Only after that phone call did WhatsApp updates begin coming through. Then, on 12 May, I received an SMS saying: “Dear client, as discussed the expected completion date of your vehicle has changed to 2026/05/19.” The wording “as discussed” was also frustrating because no such discussion had taken place with me. I had simply received an SMS stating a changed completion date. To their credit, the vehicle was completed earlier than that revised date, on 15 May. I do appreciate that. However, the overall experience was still very poor from a customer communication and process management perspective. In total: * Vehicle sent in: 23 March 2026 * Insurance approval granted: 1 April 2026 * I had to follow up on 4 April because there was no update * I had to follow up again on 9 April and discovered nothing had been passed on internally * WhatsApp update received on 11 April * No further update for 19 days * Follow-up email sent on 30 April with no reply * Finally reached them by phone on 4 May * SMS with revised completion date received on 12 May * Vehicle completed on 15 May From the date the vehicle was sent in to completion, the process took 53 days. From insurance approval to completion, it took 44 days. I want to be clear that when I went to the branch in person, the staff I dealt with were lovely, kind, and pleasant. This review is not aimed at individual staff members who were friendly face to face. However, based on my experience, and after reading many similar reviews from other customers, it seems there are fundamental flaws in the company’s internal communication and workflow. Departments do not appear to communicate properly with one another, customers are left to chase for updates, emails go unanswered, phones are not answered, and delays are not properly explained. The result is that the customer loses time and money while being left in the dark. In my case, I incurred additional transport costs and had to repeatedly follow up just to get basic information about my own vehicle. The repair may have eventually been completed, but the communication, transparency, and internal coordination were extremely disappointing. Farber Coachworks needs to seriously improve how it communicates with customers and how it manages approved insurance repairs internally.
1 reviews | Active since Jan 2020
I’m impressed with the professionalism and speed of the service here at Faber Coach works. I also enjoyed the constant communication by Waykita when my vehicle needed to be repaired! All round good service. And my car was cleaned and looks brand new!
1 reviews | Active since Jan 2020
I’m impressed with the professionalism and speed of the service here at Faber Coach works. I also enjoyed the constant communication by Waykita when my vehicle needed to be repaired! All round good service. And my car was cleaned and looks brand new!
1 reviews | Active since Jan 2020
I found them extremelygood-,keeping me informed all the time. The staff are very friendly and caring. I am very happy with the repair work done and have also got a guarantee for the work done. I would recommend the workshop to all my friends
1 reviews | Active since Jan 2020
I found them extremelygood-,keeping me informed all the time. The staff are very friendly and caring. I am very happy with the repair work done and have also got a guarantee for the work done. I would recommend the workshop to all my friends
Farber Coachworks scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Repair Quality (4); their weakest is Turnaround Time (3). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Farber Coachworks has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 94 reviews in the last 12 months. Hellopeter has tracked Farber Coachworks across 445 total reviews. How is the TrustIndex calculated? →