Terrible communication and service delivery from EverAfter

We got married in April 2025 and are coming up to our 1 year anniversary this month. I cannot even begin to explain the disappointment I experienced working with EverAfter Studios.

We contacted them in Nov 2024 after finding them on Instagram (and their portfolio displayed here looked good - professional, good lighting, aesthetic, intimate wedding photos) - it felt professional as the owner Aden set up a video call with me to understand what we were going for - even though we are based in Cape Town, they assured us that they would be able to cater to us. We finalised our contract and paid our deposit in the beginning of Dec 2024.

We did not hear much in Jan and Feb and I reached out on both Instagram and via Whatsapp but I kept having to follow up and was often met with no response. In Feb, we asked to update our package to include a videographer - another thing I had to follow up on (at this point I should've realised). On our wedding day, a photographer and videographer arrived - I think possibly outsourced and photos and videos were taken - it was the best day of my life and I was looking forward to seeing the photos. The balance of the payment was paid on 25 April and initially our gallery was promised as 1 week after the wedding. On 1 May we received an update that there was a delay and then came the months of following up without receiving a response - I had to consult with lawyers during this time and we considered going to to the Consumer Goods and Services Ombuds - after this threat, we started getting a response again.

Our photos were delivered on 15 JULY 2025 (3 months) and our final video (after a requested edit) on 13 JANURAY 2026 (9 months). The quality of both (given the amount of time they had to edit) was average.

I requested some unedited footage as the video was missing key moments and am still waiting. Their customer service is non-existant. It was an awful experience to have to follow up and have months of being ignored after the best day ever.

I would not recommend EverAfter Studios ever.