Enbaya Prepaid meters PTY LTD
2.4|79 reviews
MS
Michael S
1 reviews | Active since Member
30 Nov 2023, 10:38
0/10 for administration skills.
Purchased a property that had Enbaya meters on the premises. No one ever seems to want to help, understand or listen to any issues we have. I have, for this entire year, not received a single piece of communication from them. Also, their website has such poor internet safety protocol that even the most basic virus protector blocks this website.
Helpful (0)
Replies (3)0
Replies (3)Enbaya Prepaid meters PTY LTD's replyOfficial
30 Nov 2023, 15:12Hello Michael,
Thank you for alerting us to the problems you experienced.
Upon investigation we discovered that you are a MrPrepaid customer. Our Business Services Manager has reached out and, we believe, successfully answered your queries. One of MrPrepaid's friendly sales team members is preparing your quote to add another meter to your property. We look forward to welcoming you onto our cloud-based meter management system, Aurora.
As for our website security, HTTPS means that all data is encrypted and our site is secure. Perhaps one of our IT guys, or our Business Services Manager could give you another call to investigate further? We would love to solve this problem for you too. Please do let us know if you require anything further.
We look forward to hearing from you again, hopefully earning ourselves a few more stars.
The Enbaya Team
Thank you for alerting us to the problems you experienced.
Upon investigation we discovered that you are a MrPrepaid customer. Our Business Services Manager has reached out and, we believe, successfully answered your queries. One of MrPrepaid's friendly sales team members is preparing your quote to add another meter to your property. We look forward to welcoming you onto our cloud-based meter management system, Aurora.
As for our website security, HTTPS means that all data is encrypted and our site is secure. Perhaps one of our IT guys, or our Business Services Manager could give you another call to investigate further? We would love to solve this problem for you too. Please do let us know if you require anything further.
We look forward to hearing from you again, hopefully earning ourselves a few more stars.
The Enbaya Team
Best regards,
Enbaya Prepaid meters PTY LTD's reply30 Nov 2023, 15:12
Official
Hello Michael,
Thank you for alerting us to the problems you experienced.
Upon investigation we discovered that you are a MrPrepaid customer. Our Business Services Manager has reached out and, we believe, successfully answered your queries. One of MrPrepaid's friendly sales team members is preparing your quote to add another meter to your property. We look forward to welcoming you onto our cloud-based meter management system, Aurora.
As for our website security, HTTPS means that all data is encrypted and our site is secure. Perhaps one of our IT guys, or our Business Services Manager could give you another call to investigate further? We would love to solve this problem for you too. Please do let us know if you require anything further.
We look forward to hearing from you again, hopefully earning ourselves a few more stars.
The Enbaya Team
Thank you for alerting us to the problems you experienced.
Upon investigation we discovered that you are a MrPrepaid customer. Our Business Services Manager has reached out and, we believe, successfully answered your queries. One of MrPrepaid's friendly sales team members is preparing your quote to add another meter to your property. We look forward to welcoming you onto our cloud-based meter management system, Aurora.
As for our website security, HTTPS means that all data is encrypted and our site is secure. Perhaps one of our IT guys, or our Business Services Manager could give you another call to investigate further? We would love to solve this problem for you too. Please do let us know if you require anything further.
We look forward to hearing from you again, hopefully earning ourselves a few more stars.
The Enbaya Team
Best regards,
MS
Michael S's updateReviewer Update
01 Dec 2023, 08:08Good day, for the first time in 9 months my path crossed with a competent person. Service received from Brandon Laing has been exceptional. 10/10 for his customer care. Everything I have requested, he has tried his utmost to sort out. Thank you so much, turned my frown, upside down.
MS
Michael S's update01 Dec 2023, 08:08
Reviewer Update
Good day, for the first time in 9 months my path crossed with a competent person. Service received from Brandon Laing has been exceptional. 10/10 for his customer care. Everything I have requested, he has tried his utmost to sort out. Thank you so much, turned my frown, upside down.
Enbaya Prepaid meters PTY LTD's replyOfficial
01 Dec 2023, 08:34Thank you for acknowledging Brandon's outstanding customer service, we are so pleased to know that your frown is now upside down.
You've made our Friday!
You've made our Friday!
Best regards,
Enbaya Prepaid meters PTY LTD's reply01 Dec 2023, 08:34
Official
Thank you for acknowledging Brandon's outstanding customer service, we are so pleased to know that your frown is now upside down.
You've made our Friday!
You've made our Friday!
Best regards,