Pathetic service

The worst funeral service ever I cancelled a policy with then a month ago. They deducted off my salary I have sent in all the requirements to get my refund back from these ppl they don't answer their phones they don't respond to emails or their WhatsApp number I called and after waiting on the life for 10 minutes the call cut this makes me wonder what PPL have to do when they have a claim for a funeral if this is the kind of service we are receiving really unfair service I want my refund