EL
Emerald Life
Unclaimed Business
EL
AI Review Summary
Based on recent customer reviews, Emerald Life is facing significant dissatisfaction from policyholders and grieving families. Customers consistently mention declined or delayed funeral claims, missing documentation issues, and unresponsive consultants during emotionally difficult times. A recurring theme is unauthorised deductions from salaries and pension grants, with several reviewers alleging policies were opened for elderly or vulnerable family members without clear consent. Communication breakdowns, dropped calls, and difficulties cancelling policies feature prominently. A small number of reviewers expressed appreciation, but the overwhelming sentiment reflects distress, frustration, and calls for regulatory intervention.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.4|34 Reviews
Jul '25 - Jun '26
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 08:00
sheer incompetence
my father passed on last week, I- as the beneficiary personally went to their offices to lodge a claim and submitted the documents asked of me which include a stamped bank statement and was promised payment within 2 days- we are now on business day 5 and I still have not been paid- apparently it is because my stamped bank statement does not have a stamp, the very purple stamp which stands out at the bottom of each page. I had to call and ask them to look at the bottom of the page and only then did the lights turn on in the house- as we speak I haven't been paid and the funeral is in 2 days
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 08:00
sheer incompetence
my father passed on last week, I- as the beneficiary personally went to their offices to lodge a claim and submitted the documents asked of me which include a stamped bank statement and was promised payment within 2 days- we are now on business day 5 and I still have not been paid- apparently it is because my stamped bank statement does not have a stamp, the very purple stamp which stands out at the bottom of each page. I had to call and ask them to look at the bottom of the page and only then did the lights turn on in the house- as we speak I haven't been paid and the funeral is in 2 days
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 08:29
zero
My mom was ****med by a consultant from Emerald Life, who promised her free groceries. I called Emeral Life and was informed that they require an affidavit, a bank statement, and a copy of her ID to cancel the policy. We submitted these documents via WhatsApp, but we did not receive any acknowledgment of receipt. When my mom called today, she was told to wait 14 days for a callback. This situation is concerning, particularly for a pensioner who has been ****med and lives on her pension fund.
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 08:29
zero
My mom was ****med by a consultant from Emerald Life, who promised her free groceries. I called Emeral Life and was informed that they require an affidavit, a bank statement, and a copy of her ID to cancel the policy. We submitted these documents via WhatsApp, but we did not receive any acknowledgment of receipt. When my mom called today, she was told to wait 14 days for a callback. This situation is concerning, particularly for a pensioner who has been ****med and lives on her pension fund.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 18:36
****
I am writing to formally raise a complaint regarding unauthorized deductions from my mother’s SASSA grant. These deductions are allegedly for a policy that she never joined. I contacted your office at [086 166 6333] to request a copy of the contract as proof of her enrollment. Unfortunately, your complaints department was unable to assist, stating that a thumbprint was used as a signature. You advised that an investigation would be conducted once my mother’s details (ID, affidavit, and bank statement) were submitted to your WhatsApp number [064 592 1014]. However, this number does not appear to provide proper assistance or verification options, which raises further concern. It is deeply troubling that elderly citizens are being exploited in this way, with deductions made without their knowledge or consent. I urge your company to take immediate action to resolve this matter, stop the deductions, and refund the amounts already taken.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 18:36
****
I am writing to formally raise a complaint regarding unauthorized deductions from my mother’s SASSA grant. These deductions are allegedly for a policy that she never joined. I contacted your office at [086 166 6333] to request a copy of the contract as proof of her enrollment. Unfortunately, your complaints department was unable to assist, stating that a thumbprint was used as a signature. You advised that an investigation would be conducted once my mother’s details (ID, affidavit, and bank statement) were submitted to your WhatsApp number [064 592 1014]. However, this number does not appear to provide proper assistance or verification options, which raises further concern. It is deeply troubling that elderly citizens are being exploited in this way, with deductions made without their knowledge or consent. I urge your company to take immediate action to resolve this matter, stop the deductions, and refund the amounts already taken.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 03:31
Pathetic service
The worst funeral service ever I cancelled a policy with then a month ago. They deducted off my salary I have sent in all the requirements to get my refund back from these ppl they don't answer their phones they don't respond to emails or their WhatsApp number I called and after waiting on the life for 10 minutes the call cut this makes me wonder what PPL have to do when they have a claim for a funeral if this is the kind of service we are receiving really unfair service I want my refund
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 03:31
Pathetic service
The worst funeral service ever I cancelled a policy with then a month ago. They deducted off my salary I have sent in all the requirements to get my refund back from these ppl they don't answer their phones they don't respond to emails or their WhatsApp number I called and after waiting on the life for 10 minutes the call cut this makes me wonder what PPL have to do when they have a claim for a funeral if this is the kind of service we are receiving really unfair service I want my refund
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