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elevenpast
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, elevenpast delivers a consistently strong online retail experience anchored by fast delivery, attentive customer service, and quality lighting and decor products. Customers repeatedly praise proactive communication, well-packaged parcels, and earlier-than-promised arrivals. A small number of negative experiences cite poor complaint handling and dispatch delays, but the overwhelming sentiment is positive across ordering, fulfilment, and product satisfaction.
TrustIndex
9.9
Ranking
#2
in Online Shopping
NPS Score
75
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, elevenpast delivers a consistently strong online retail experience anchored by fast delivery, attentive customer service, and quality lighting and decor products. Customers repeatedly praise proactive communication, well-packaged parcels, and earlier-than-promised arrivals. A small number of negative experiences cite poor complaint handling and dispatch delays, but the overwhelming sentiment is positive across ordering, fulfilment, and product satisfaction.
elevenpast's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (4.7). Customers consistently report rapid dispatch, often within hours, and arrivals before promised dates. Parcels are well-packaged, fragile items protected, and tracking communication is praised across most orders.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
1 reviews | Active since Jan 2020
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
elevenpast scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 2. Their strongest theme is Delivery & Shipping (4.6); their weakest is Product Accuracy (4.4). The top AI-rated Online Shopping business on Hellopeter is elevenpast (4.5). How is the AI Score calculated? →
elevenpast has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. Hellopeter has tracked elevenpast across 202 total reviews. How is the TrustIndex calculated? →