Accounts

I settled my mr price account on the 13th of April 2026 and I haven't received the paid up letter even today. When I call them they don't pick the calls and when I write them an email they responded that my account is not with them and I should contact the credit provider yet they are the one(easton berry agent) who contacted me to settle the account and that I should accept the debi check mandate, they even said they'll send me the paid up letter after settling my account. It has been more than a month now waiting for the paid up letter. I need to submit it to my credit provider as early as possible and to fix my credit history.