dont ever use them

worst company ever to deal with. we had a geyser installed by earlsfield in may 2025. they were sent through via our bank. firstly,they kept delaying installation, then the lady that is supposed to be assisting with queries is rude to my mum,we had to call them over 05 or so times on the days of installation. we get called the morning of day three of supposed installation to state that they are unable to come out due to them not planning out their jobs properly and they will advise on when they can come through.. after mum tells her we will be calling and laying a complaint with our bank ,they automatically make a plan and come through. today ,just over days later ,we notice that the geyser is leaking, its damaged a few empty boxes we had on the floor underneath the geyser for recycling, called earlsfield ,only for my mum to yet again be spoken to rudely and get told,go sort it out with your insurance and you need to pay an excess... the warranty on the geyser is yrs.. so wth is wrong with these people. we have called insurance and the process went extra smooth. we have requested different plumbers,because clearly earlsfield has toooo much of money and lack of morals