Eagle Liner
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Eagle Liner is experiencing severe and widespread service failures across nearly every dimension of its operation. Customers consistently report unreliable departures, deceptive booking practices, refunds withheld for months, rude staff, unsafe and dirty vehicles, and a near total absence of communication when things go wrong. Positive experiences are rare exceptions rather than the norm.
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Eagle Liner is experiencing severe and widespread service failures across nearly every dimension of its operation. Customers consistently report unreliable departures, deceptive booking practices, refunds withheld for months, rude staff, unsafe and dirty vehicles, and a near total absence of communication when things go wrong. Positive experiences are rare exceptions rather than the norm.
The most common complaint about Eagle Liner, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (0.6) is the most damaging issue. Customers report waiting months for refunds, being ignored on WhatsApp and email, double billing, overcharging at ticket offices, and outright refusal to refund cancelled or missed bookings. Many describe feeling financially exploited.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
I purchased a bus ticket from Durban to Ermelo and the day before my trip the bus line cancelled my ticket and rebooked my ticket for the following day . This was done without my permission. They don’t know if I’m going for an emergency matter . I called Customer service they dropped the call on me twice . The 3rd time when I eventually got through I spoke to an agent called palesa and she advised she cannot answer any of my questions. I asked for her manager. The manager was all of a sudden in a meeting at 3pm . I am entitled for a full refund without any admin fee as I don’t know why my ticket was cancelled all I know is that Yolanda cancelled it with no note on the system as to why the ticket was cancelled. I will never use or recommend this bus line ever !!! They disgusting
1 reviews | Active since Aug 2016
I purchased a bus ticket from Durban to Ermelo and the day before my trip the bus line cancelled my ticket and rebooked my ticket for the following day . This was done without my permission. They don’t know if I’m going for an emergency matter . I called Customer service they dropped the call on me twice . The 3rd time when I eventually got through I spoke to an agent called palesa and she advised she cannot answer any of my questions. I asked for her manager. The manager was all of a sudden in a meeting at 3pm . I am entitled for a full refund without any admin fee as I don’t know why my ticket was cancelled all I know is that Yolanda cancelled it with no note on the system as to why the ticket was cancelled. I will never use or recommend this bus line ever !!! They disgusting
1 reviews | Active since May 2026
Eagle liner city express . This is the worst bus service ever . Arrived at Bosman at 5 bust was suppose to leave at 06h15 and it left 16h30. It took us to Park Station there we waited an hour. Left Park Station to a depot in Mayfair. We got offloaded to a small old bus with gear box problems. Then we got to the 1st Toll Gate, e tag didn't have money and the driver didn't have money to pay the toll gate. We arr going to Melmoth in the KZN from Pretoria. The driver is using our phones to call the company. It's been over an hour still stuck at the Toll Gate. NEVER EVER BOOK OR RECOMMEND INTERCITY EXPRESS bus services.
1 reviews | Active since May 2026
Eagle liner city express . This is the worst bus service ever . Arrived at Bosman at 5 bust was suppose to leave at 06h15 and it left 16h30. It took us to Park Station there we waited an hour. Left Park Station to a depot in Mayfair. We got offloaded to a small old bus with gear box problems. Then we got to the 1st Toll Gate, e tag didn't have money and the driver didn't have money to pay the toll gate. We arr going to Melmoth in the KZN from Pretoria. The driver is using our phones to call the company. It's been over an hour still stuck at the Toll Gate. NEVER EVER BOOK OR RECOMMEND INTERCITY EXPRESS bus services.
1 reviews | Active since May 2026
I am writing to express my extreme frustration and disappointment regarding the unacceptable service I received from Eagle Liner. Firstly, the bus I was booked on arrived approximately 6 hours late. This caused major inconvenience, unnecessary stress, exhaustion, and completely disrupted my travel plans. What makes this even more upsetting is the complete lack of proper communication and accountability during the delay. Passengers were left waiting for hours without clear updates or any meaningful assistance. Secondly, I have been trying to get my refund processed since 10 April, and to this day I am still struggling to receive my money. I have followed up repeatedly and have been patient for far longer than I should have had to be. It is honestly shocking that customers are expected to chase after money that is rightfully owed to them. The level of service I have experienced from Eagle Liner has been extremely disappointing and unprofessional. No customer should have to endure a 6-hour delay and then still fight for over a month to receive a refund. I would like immediate feedback regarding: 1. The status of my refund. 2. Why there has been such an unreasonable delay in processing it. 3. What Eagle Liner intends to do to resolve this matter urgently.
1 reviews | Active since May 2026
I am writing to express my extreme frustration and disappointment regarding the unacceptable service I received from Eagle Liner. Firstly, the bus I was booked on arrived approximately 6 hours late. This caused major inconvenience, unnecessary stress, exhaustion, and completely disrupted my travel plans. What makes this even more upsetting is the complete lack of proper communication and accountability during the delay. Passengers were left waiting for hours without clear updates or any meaningful assistance. Secondly, I have been trying to get my refund processed since 10 April, and to this day I am still struggling to receive my money. I have followed up repeatedly and have been patient for far longer than I should have had to be. It is honestly shocking that customers are expected to chase after money that is rightfully owed to them. The level of service I have experienced from Eagle Liner has been extremely disappointing and unprofessional. No customer should have to endure a 6-hour delay and then still fight for over a month to receive a refund. I would like immediate feedback regarding: 1. The status of my refund. 2. Why there has been such an unreasonable delay in processing it. 3. What Eagle Liner intends to do to resolve this matter urgently.
1 reviews | Active since Feb 2022
I recently used Eagle Liner Services and must say t their services was very poor. A lady at the East London office, Shoni, is the only competent and compassionate person I have dealt with. Please choose your bus services carefully. Rather pay more and get professional friendly service
1 reviews | Active since Feb 2022
I recently used Eagle Liner Services and must say t their services was very poor. A lady at the East London office, Shoni, is the only competent and compassionate person I have dealt with. Please choose your bus services carefully. Rather pay more and get professional friendly service
1 reviews | Active since Apr 2026
Bad services especially today our bus didn't have windows to open for fresh air, and driver didn't even bother to turn on the aircon.. We arrived at Harrismith then we were stopped by other passengers who needed space on the bus, but the bus was full so we had to arrive latest around 16:30 at bara instead we arrived 18:10.. Please fix the way you operate it's unprofessional
1 reviews | Active since Apr 2026
Bad services especially today our bus didn't have windows to open for fresh air, and driver didn't even bother to turn on the aircon.. We arrived at Harrismith then we were stopped by other passengers who needed space on the bus, but the bus was full so we had to arrive latest around 16:30 at bara instead we arrived 18:10.. Please fix the way you operate it's unprofessional
1 reviews | Active since Apr 2026
It is very disturbing to book abus for a certain time only to be taken to the head office to exchange buses only to find out that the door for that bus is not work and they are doing maintenance with us in it infuriated. Now been waiting for an hour
1 reviews | Active since Apr 2026
It is very disturbing to book abus for a certain time only to be taken to the head office to exchange buses only to find out that the door for that bus is not work and they are doing maintenance with us in it infuriated. Now been waiting for an hour
1 reviews | Active since Mar 2024
This is terrible service, I booked my son trio from Durban to Midrand bus at 18h45 he arrived in time got in bus then taken out of he was told his bus is 19h30, then when I. Petermarisburg he was changed to another bus. They are terrible and are late seems to have no system to over see over booking. My child is in danger and with other passengers. The bus will definitely not arrive in time at Jhb
1 reviews | Active since Mar 2024
This is terrible service, I booked my son trio from Durban to Midrand bus at 18h45 he arrived in time got in bus then taken out of he was told his bus is 19h30, then when I. Petermarisburg he was changed to another bus. They are terrible and are late seems to have no system to over see over booking. My child is in danger and with other passengers. The bus will definitely not arrive in time at Jhb
1 reviews | Active since Apr 2026
I bought a ticket for the bus supposed to departure at 01:00. N1 Highway, North Bound Limpopo. I was there from 00:30 to 03:00 The bus never came.😭 I need my refund back R750,00. I had to travel mid night unnecessarily, I wanted a lot of money to reach there. I nearly lost my life in that weather condition standing outside. Eagle liner should stop this because it is contributing to the gender based violence when the female have to travel late for nothing
1 reviews | Active since Apr 2026
I bought a ticket for the bus supposed to departure at 01:00. N1 Highway, North Bound Limpopo. I was there from 00:30 to 03:00 The bus never came.😭 I need my refund back R750,00. I had to travel mid night unnecessarily, I wanted a lot of money to reach there. I nearly lost my life in that weather condition standing outside. Eagle liner should stop this because it is contributing to the gender based violence when the female have to travel late for nothing
Eagle Liner has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 88 reviews in the last 12 months. Hellopeter has tracked Eagle Liner across 773 total reviews. How is the TrustIndex calculated? →
