Gatvol customer !

I purchased a bus ticket from Durban to Ermelo and the day before my trip the bus line cancelled my ticket and rebooked my ticket for the following day . This was done without my permission. They don’t know if I’m going for an emergency matter . I called Customer service they dropped the call on me twice . The 3rd time when I eventually got through I spoke to an agent called palesa and she advised she cannot answer any of my questions. I asked for her manager. The manager was all of a sudden in a meeting at 3pm . I am entitled for a full refund without any admin fee as I don’t know why my ticket was cancelled all I know is that Yolanda cancelled it with no note on the system as to why the ticket was cancelled. I will never use or recommend this bus line ever !!! They disgusting