The most terrible service

This is terrible service, I booked my son trio from Durban to Midrand bus at 18h45 he arrived in time got in bus then taken out of he was told his bus is 19h30, then when I. Petermarisburg he was changed to another bus. They are terrible and are late seems to have no system to over see over booking. My child is in danger and with other passengers. The bus will definitely not arrive in time at Jhb