Duma Tactical
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Duma Tactical
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
15 Jun 2023, 18:03
Lack of service
They have been good until I tried to cancel my late father’s house, which I paid for. We moved my mum and asked DUMA to activate her new address. No one called to do it but, amazingly, I was charged!! Incredible. I complained, then went to to a rival company who arrived within 24 hours! DUMA continued to charge for the UNservice. I have my own property with Duma and did not change this. However after a breach of security where DUMA did not respond I found out that my ENTIRE account had been suspended - no warning, no emails, no phone calls, just the regular invoices saying no money owed! Three nasty phone calls later - still no apologies ~ I wax told not to worry. We are sure nothing will happen to you. Wait until Monday. I have paid next month in advance to ensure my safety! Not acceptable
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Anonymous
1 reviews | Active since Jan 2020
15 Jun 2023, 18:03
Lack of service
They have been good until I tried to cancel my late father’s house, which I paid for. We moved my mum and asked DUMA to activate her new address. No one called to do it but, amazingly, I was charged!! Incredible. I complained, then went to to a rival company who arrived within 24 hours! DUMA continued to charge for the UNservice. I have my own property with Duma and did not change this. However after a breach of security where DUMA did not respond I found out that my ENTIRE account had been suspended - no warning, no emails, no phone calls, just the regular invoices saying no money owed! Three nasty phone calls later - still no apologies ~ I wax told not to worry. We are sure nothing will happen to you. Wait until Monday. I have paid next month in advance to ensure my safety! Not acceptable
0
Replies (0)NF
Naeem F
1 reviews | Active since Jan 2020
22 Oct 2017, 10:33
No technical support at all on weekends
The company had installed a camera system in my complex. I am in charge of the security portfolio but the have not once made contact with me. We have hade an incident on a Friday afternoon and I was going to review the footage the next day. Unfortunately for me I did not have a password or user name. So I cannot access the footage. So I have a system but cannot do anything. This is because Duma tactical support does not exist on weekends. There were no specifications give to indicate how long the footage will be there for review and the system might overite the existing footage. I am absolutely unsatisfied with there service and this is only there first month.
Helpful (0)
|Replies (0)NF
Naeem F
1 reviews | Active since Jan 2020
22 Oct 2017, 10:33
No technical support at all on weekends
The company had installed a camera system in my complex. I am in charge of the security portfolio but the have not once made contact with me. We have hade an incident on a Friday afternoon and I was going to review the footage the next day. Unfortunately for me I did not have a password or user name. So I cannot access the footage. So I have a system but cannot do anything. This is because Duma tactical support does not exist on weekends. There were no specifications give to indicate how long the footage will be there for review and the system might overite the existing footage. I am absolutely unsatisfied with there service and this is only there first month.
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Replies (0)