1⭐ Terrible service from MTN and DSV Road

My experience with DSV Road has been frustrating and completely unacceptable.

Since my delivery was scheduled, DSV Road has called me multiple times just to confirm my address — on 24 April, 30 April, and 08 May — and every single time they promised the parcel would be delivered soon. Despite confirming the same address repeatedly, the delivery never happens. On 11 May, I phoned again to follow up, and a consultant named Patrick assured me that my device would definitely be delivered on 12 May 2026. Once again, no delivery, no communication, and no explanation.

This shows a serious lack of coordination and efficiency. Why keep calling customers to confirm details if nothing is done afterwards? It feels like empty promises with no real action.

What makes this worse is that customers have responsibilities, work schedules, and commitments. We cannot keep waiting indefinitely while being told “delivery will happen soon.” Time is valuable, and this level of service shows zero respect for customers’ time.

Overall, this has been a very disappointing and unprofessional courier experience. I expected reliability and proper communication, but instead received delays, repeated calls, and no delivery.