Shocking Lack of Response to Contaminated Milk Complaint

I am extremely disappointed in the level of service and complete lack of consumer care from Douglasdale Dairy.

On 17 April 2026, I formally emailed the company to report a serious issue. After opening a newly purchased bottle of milk, I found it to be contaminated with a thick, fatty-like substance, making it completely unfit for consumption. This is not only unacceptable but raises real concerns about their quality control and food safety standards.

In that email, I clearly referenced my rights under the Consumer Protection Act, and attached photographic evidence, including the condition of the milk and the expiration date. Despite the seriousness of the complaint, I received absolutely no response.

To date, there has been no acknowledgment, no explanation, and no attempt to resolve the matter. This level of disregard for a consumer complaint, especially one involving food safety, is both frustrating and concerning.

Consumers deserve better. Ignoring issues like this reflects poorly on a brand that should be held accountable for the products they put on shelves.

I expected accountability and professionalism. Instead, I was met with silence.