Poor Communication and Endless Delivery Delays

I am extremely disappointed with the service I have received from Dolce Looks. I placed an order for wig hair on 02 May 2026 and received confirmation that the estimated delivery date would be 07 May 2026.

When my order did not arrive, I sent a follow-up email on 08 May 2026 asking for an update, but my email was completely ignored. I then had to call myself on the same day and was told there were “courier delays.” This excuse made no sense because I specifically selected salon pickup, not courier delivery. I was also told that emails had been sent to customers about the delay, but I never received anything, not even in my junk mail, which I was advised to check.

I was then promised that my order would be ready on Tuesday, 12 May 2026. On the 12th, after following up yet again, I was informed that the new date was now Thursday, 14 May 2026. Then, just as I was expecting to finally collect my hair, I received another email stating that my order would only be dispatched on 19 May 2026 and delivered on 20 May 2026.

The constant shifting of dates and poor communication is unacceptable. Every time a commitment is made, the goalposts are moved again. At this point, I genuinely feel ****med because I have paid for hair that I still have not received nearly two weeks later.

Customers deserve honesty, proper communication, and realistic timelines. This experience has been frustrating, stressful, and deeply disappointing.