Unauthorized deduction

Dear Disney+ South Africa Support Team, I am writing to formally raise a complaint regarding a subscription labeled “Disney+ Mobile 1 Month On Us” that has been linked to my mobile account. I want to make it clear that I did not sign up for this service. Despite this, an amount of R19 was deducted from my account, which I consider unauthorized. When I contacted my service provider (MTN), I requested confirmation of when and how this subscription was activated. Unfortunately, they were unable to provide this information. I was also promised contact details to escalate this matter directly with Disney+ Mobile, but I have not received any follow-up. Furthermore, when I attempted to cancel this subscription—which I never authorized—I was informed that it cannot be cancelled. This is extremely concerning and unacceptable. I am very disappointed in how this matter has been handled and the lack of transparency around this subscription. I request the following: Immediate cancellation of this subscription A full refund of the R19 deducted A clear explanation of how this subscription was activated without my consent If this matter is not resolved urgently, I will consider escalating it further and reviewing my use of related services. I trust that this issue will be treated with urgency and professionalism.