Disney Plus South Africa
Unclaimed Business
|1|12 Reviews (last 12 months)|This business does not respond to reviews
Disney Plus South Africa
Unclaimed Business
|1
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Disney Plus South Africa is facing significant customer dissatisfaction, particularly around billing and subscription management. Customers consistently mention unauthorised deductions, especially linked to MTN mobile bundles, and report difficulty cancelling subscriptions through the app or website. A recurring theme is poor streaming performance, including excessive buffering and broken download functionality. Many viewers express frustration with unresponsive customer support, delayed refunds, and a lack of accountability when escalating issues. The promotional R49 mobile plan in particular draws repeated complaints about activation and cancellation problems.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 15:46
Unauthorized deduction
Dear Disney+ South Africa Support Team, I am writing to formally raise a complaint regarding a subscription labeled “Disney+ Mobile 1 Month On Us” that has been linked to my mobile account. I want to make it clear that I did not sign up for this service. Despite this, an amount of R19 was deducted from my account, which I consider unauthorized. When I contacted my service provider (MTN), I requested confirmation of when and how this subscription was activated. Unfortunately, they were unable to provide this information. I was also promised contact details to escalate this matter directly with Disney+ Mobile, but I have not received any follow-up. Furthermore, when I attempted to cancel this subscription—which I never authorized—I was informed that it cannot be cancelled. This is extremely concerning and unacceptable. I am very disappointed in how this matter has been handled and the lack of transparency around this subscription. I request the following: Immediate cancellation of this subscription A full refund of the R19 deducted A clear explanation of how this subscription was activated without my consent If this matter is not resolved urgently, I will consider escalating it further and reviewing my use of related services. I trust that this issue will be treated with urgency and professionalism.
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 15:46
Unauthorized deduction
Dear Disney+ South Africa Support Team, I am writing to formally raise a complaint regarding a subscription labeled “Disney+ Mobile 1 Month On Us” that has been linked to my mobile account. I want to make it clear that I did not sign up for this service. Despite this, an amount of R19 was deducted from my account, which I consider unauthorized. When I contacted my service provider (MTN), I requested confirmation of when and how this subscription was activated. Unfortunately, they were unable to provide this information. I was also promised contact details to escalate this matter directly with Disney+ Mobile, but I have not received any follow-up. Furthermore, when I attempted to cancel this subscription—which I never authorized—I was informed that it cannot be cancelled. This is extremely concerning and unacceptable. I am very disappointed in how this matter has been handled and the lack of transparency around this subscription. I request the following: Immediate cancellation of this subscription A full refund of the R19 deducted A clear explanation of how this subscription was activated without my consent If this matter is not resolved urgently, I will consider escalating it further and reviewing my use of related services. I trust that this issue will be treated with urgency and professionalism.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 08:48
Disney+ Review – Frustrating App Performance
I’ve been having constant problems with the Disney+ app. Not only can I not watch any of the content I’ve downloaded, which defeats the whole purpose of downloading, but the app also buffers excessively even when streaming. This makes using Disney+ extremely frustrating, especially when trying to watch something offline or without interruptions. The app clearly needs major improvements to make downloads functional and streaming smooth. Overall, very disappointed with the experience.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 08:48
Disney+ Review – Frustrating App Performance
I’ve been having constant problems with the Disney+ app. Not only can I not watch any of the content I’ve downloaded, which defeats the whole purpose of downloading, but the app also buffers excessively even when streaming. This makes using Disney+ extremely frustrating, especially when trying to watch something offline or without interruptions. The app clearly needs major improvements to make downloads functional and streaming smooth. Overall, very disappointed with the experience.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 08:55
UNAUTHORIZED SUBSCRIPTION
THERE IS AN UNAUTHORIZED DISNEY + MOBILE LOADED ON MY CELLPHONE NUMBER. I HAVE MADE NUMEROUS CALLS SINCE DECEMBER TO HAVE IT REMOVE. HOWEVER IT KEEPS RENEWING. MTN *123# SHOW NO SUBSCRIPTION BUT MY DISNEY+ SHOWS MTN MOBILE PLAN. I WANT IT REMOVED AS I DID NOT AUTHORIZE IT. I ALREADY MY OWN DISNEY+ PLAN WHICH IS NOW BLOCKED BY MTN
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 08:55
UNAUTHORIZED SUBSCRIPTION
THERE IS AN UNAUTHORIZED DISNEY + MOBILE LOADED ON MY CELLPHONE NUMBER. I HAVE MADE NUMEROUS CALLS SINCE DECEMBER TO HAVE IT REMOVE. HOWEVER IT KEEPS RENEWING. MTN *123# SHOW NO SUBSCRIPTION BUT MY DISNEY+ SHOWS MTN MOBILE PLAN. I WANT IT REMOVED AS I DID NOT AUTHORIZE IT. I ALREADY MY OWN DISNEY+ PLAN WHICH IS NOW BLOCKED BY MTN
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 18:01
Disney plus promo ****
I signed up for the R49 per month disney plus promotion. The debit order went out fine for two months but this month Disney plus claims to have tried to debit my account 3 times and now canceled my subscription saying that the transactions declined and there was probably no funds available. There was more than enough funds in my account and I now checked with my bank they have confirmed that there is no declined transactions on my transaction history and it would have show if it did decline.
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 18:01
Disney plus promo ****
I signed up for the R49 per month disney plus promotion. The debit order went out fine for two months but this month Disney plus claims to have tried to debit my account 3 times and now canceled my subscription saying that the transactions declined and there was probably no funds available. There was more than enough funds in my account and I now checked with my bank they have confirmed that there is no declined transactions on my transaction history and it would have show if it did decline.
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 19:20
********* conduct
I did not sign up for anything nor do i have child. But im getting emails saying new sign in. I take that my information is been leaked or used without any consent. Using disney plug server and name total *********. And will follow up with the legal action...
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 19:20
********* conduct
I did not sign up for anything nor do i have child. But im getting emails saying new sign in. I take that my information is been leaked or used without any consent. Using disney plug server and name total *********. And will follow up with the legal action...
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2025, 11:41
Disney Plus Incompetence
They dont even the single star. I am extremely disappointed with Disney Plus’ service. I have been waiting since the 2nd of August for a refund, and despite repeated assurances that it was “logged” and would take 7–10 days, nothing has been paid back. It has now been 20 days of chasing them, with excuse after excuse and no accountability. Even when I called the call centre, I was told there was no manager available to escalate my issue. This level of incompetence is unacceptable. Customers should not have to keep following up for money that rightfully belongs to them. I am disgusted by this service and have decided to cancel my entire subscription. Disney Plus has completely failed in customer care and professionalism.
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2025, 11:41
Disney Plus Incompetence
They dont even the single star. I am extremely disappointed with Disney Plus’ service. I have been waiting since the 2nd of August for a refund, and despite repeated assurances that it was “logged” and would take 7–10 days, nothing has been paid back. It has now been 20 days of chasing them, with excuse after excuse and no accountability. Even when I called the call centre, I was told there was no manager available to escalate my issue. This level of incompetence is unacceptable. Customers should not have to keep following up for money that rightfully belongs to them. I am disgusted by this service and have decided to cancel my entire subscription. Disney Plus has completely failed in customer care and professionalism.
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