Discovery Bank
1.3|7,260 reviews
JR
Jaennine R
1 reviews | Active since Member
27 May 2026, 18:18
SERIOUSLY?
IMAGINE TELLING AN UPSET CLIENT "RELAX GIRL" AND LAUGH AT THE OTHER END OF THE LINE BECAUSE YOU JUST SPAMMED THEM WITH PHONE CALLS 8 PM ON A WEDNESDAY EVENING. NOT ACCEPTABLE.
Helpful (0)
Replies (2)0
Replies (2)Discovery Bank's replyOfficial
27 May 2026, 18:27Hi Jaennine,
I’m really sorry to hear about your experience. This is absolutely not the level of service we expect to deliver. We take this very seriously and want to ensure it’s fully investigated. Please could you provide more details so I can look into this and log a formal complaint and escalate it appropriately so it can be addressed.
Kind regards,
Marusha
I’m really sorry to hear about your experience. This is absolutely not the level of service we expect to deliver. We take this very seriously and want to ensure it’s fully investigated. Please could you provide more details so I can look into this and log a formal complaint and escalate it appropriately so it can be addressed.
Kind regards,
Marusha
Best regards,
Discovery Bank's reply27 May 2026, 18:27
Official
Hi Jaennine,
I’m really sorry to hear about your experience. This is absolutely not the level of service we expect to deliver. We take this very seriously and want to ensure it’s fully investigated. Please could you provide more details so I can look into this and log a formal complaint and escalate it appropriately so it can be addressed.
Kind regards,
Marusha
I’m really sorry to hear about your experience. This is absolutely not the level of service we expect to deliver. We take this very seriously and want to ensure it’s fully investigated. Please could you provide more details so I can look into this and log a formal complaint and escalate it appropriately so it can be addressed.
Kind regards,
Marusha
Best regards,
JR
Jaennine R's updateReviewer Update
27 May 2026, 18:33Now imagine a sales consultant harassing you with "private number" phone calls. I AM GOING TO LODGE A FORMAL COMPLAINT AS THIS IS PATHETIC. IT'S 20:33 GUYS - PATHETIC!
JR
Jaennine R's update27 May 2026, 18:33
Reviewer Update
Now imagine a sales consultant harassing you with "private number" phone calls. I AM GOING TO LODGE A FORMAL COMPLAINT AS THIS IS PATHETIC. IT'S 20:33 GUYS - PATHETIC!