Discovery Bank
1.3|7,260 reviews
MP
MERISA P
1 reviews | Active since Member
25 May 2026, 18:46
Not the best in after hours services
I purchased electricity at 8.30 tonight(25/05) the transaction took a bit long. Then it showed pending..... i tried calling the in app line where i am still holding going on 10 mins now. No one answers..... even on whatsapp.... keep in mind my electricity is about to die.... and nothing from diacovery. How can you fix this as i am sure by tomorrow morning my power will be off. And still pending.
Helpful (0)
Replies (2)0
Replies (2)Discovery Bank's replyOfficial
25 May 2026, 18:52Hi Merisa,
We’re truly sorry for the inconvenience and the experience had with us.
We are going to investigate and will advise of feedback as soon as possible.
Kind Regards,
The Discovery Bank Team
We’re truly sorry for the inconvenience and the experience had with us.
We are going to investigate and will advise of feedback as soon as possible.
Kind Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply25 May 2026, 18:52
Official
Hi Merisa,
We’re truly sorry for the inconvenience and the experience had with us.
We are going to investigate and will advise of feedback as soon as possible.
Kind Regards,
The Discovery Bank Team
We’re truly sorry for the inconvenience and the experience had with us.
We are going to investigate and will advise of feedback as soon as possible.
Kind Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's replyOfficial
26 May 2026, 12:43Hi Merisa,
Thank you so much for your patience and understanding while we looked into this matter for you, and we sincerely apologise for the long hold time you experienced when trying to reach us we understand how frustrating that must have been, especially given the urgency.
We’ve reviewed your bank profile and can confirm that the electricity purchase of R900 was successfully processed. Please let us know if you still need any further assistance, we’re here to help.
You can also reach us via the Discovery Bank WhatsApp (Discovery AI) on 011 324 4844 for alternative quicker support.
Kind Regards,
The Discovery Bank Team
Thank you so much for your patience and understanding while we looked into this matter for you, and we sincerely apologise for the long hold time you experienced when trying to reach us we understand how frustrating that must have been, especially given the urgency.
We’ve reviewed your bank profile and can confirm that the electricity purchase of R900 was successfully processed. Please let us know if you still need any further assistance, we’re here to help.
You can also reach us via the Discovery Bank WhatsApp (Discovery AI) on 011 324 4844 for alternative quicker support.
Kind Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply26 May 2026, 12:43
Official
Hi Merisa,
Thank you so much for your patience and understanding while we looked into this matter for you, and we sincerely apologise for the long hold time you experienced when trying to reach us we understand how frustrating that must have been, especially given the urgency.
We’ve reviewed your bank profile and can confirm that the electricity purchase of R900 was successfully processed. Please let us know if you still need any further assistance, we’re here to help.
You can also reach us via the Discovery Bank WhatsApp (Discovery AI) on 011 324 4844 for alternative quicker support.
Kind Regards,
The Discovery Bank Team
Thank you so much for your patience and understanding while we looked into this matter for you, and we sincerely apologise for the long hold time you experienced when trying to reach us we understand how frustrating that must have been, especially given the urgency.
We’ve reviewed your bank profile and can confirm that the electricity purchase of R900 was successfully processed. Please let us know if you still need any further assistance, we’re here to help.
You can also reach us via the Discovery Bank WhatsApp (Discovery AI) on 011 324 4844 for alternative quicker support.
Kind Regards,
The Discovery Bank Team
Best regards,