***** case not handled Faily , i call everyday and nothing is done

I am writing to formally express my dissatisfaction regarding the handling of my ***** investigation cases, reference numbers 28567361 and 28893850.

The initial ***** case (28567361) was opened on 24 April after *****ulent activity occurred involving a Capitec account. At the time, I was informed that Capitec had been contacted immediately and that the *****ster’s account had been frozen. A police case was also opened, and all required documents were submitted to Discovery. Despite following up almost daily, I only received feedback on 18 May stating that Capitec allegedly advised that the funds had already been utilized. This response raised serious concerns because I had repeatedly been assured that the account was frozen immediately after the ***** was reported.

I then questioned the investigating officer on how the funds could have been utilized if the account had supposedly been frozen immediately. Following this, the matter was reopened under case number 28893850 on 18 May. Since then, I have continued calling daily and have repeatedly been told that Discovery is still requesting statements from Capitec. I am extremely frustrated, I believe this matter has not been handled fairly or with the seriousness expected from Discovery Bank.