FH
Fikile H
Active since May 2025
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
***** case not handled Faily , i call everyday and nothing is done
I am writing to formally express my dissatisfaction regarding the handling of my ***** investigation cases, reference numbers 28567361 and 28893850. The initial ***** case (28567361) was opened on 24 April after *****ulent activity occurred involving a Capitec account. At the time, I was informed that Capitec had been contacted immediately and that the *****ster’s account had been frozen. A police case was also opened, and all required documents were submitted to Discovery. Despite following up almost daily, I only received feedback on 18 May stating that Capitec allegedly advised that the funds had already been utilized. This response raised serious concerns because I had repeatedly been assured that the account was frozen immediately after the ***** was reported. I then questioned the investigating officer on how the funds could have been utilized if the account had supposedly been frozen immediately. Following this, the matter was reopened under case number 28893850 on 18 May. Since then, I have continued calling daily and have repeatedly been told that Discovery is still requesting statements from Capitec. I am extremely frustrated, I believe this matter has not been handled fairly or with the seriousness expected from Discovery Bank.
4 replies
2 weeks ago
Capitec staff *****ulent stole funds and **** that funds were withdrawn
On the 24th of April money was *****ulent transferred from my account Discovery Bank into Capitec Account and this was reported within 2 minutes of the *****ulent activity and Capitec confirmed that the account is frozen and funds were not withdrawn, we now battling with Capitec to transfer back the funds into my Discovery account and they dont want to , how was it funds were withdrawn we account was frozen within 2 minutes that after been deposied , this was done by Capitec staff
2 replies
12 months ago
PATHETIC SERVICE - NO COSTUMER CARE - JUST LIES 24004004095
BONITAS YOU **** AND SAID THIS COMPLAIN IS RESOLVED, MY SAVINGS REFUND IS STILL NOT PAID, I SUBMITTED ALL DOCUMENTS IN FEBERUARY AND SINCE THE BEGINNING OF MAY I HAVE BEEN BEGGING YOU TO PAY ME MY MONEY, IS THIS YOUR VERSION OF TREATING CUSTOMER FAIRLY? IS HOW YOU TREAT ALL YOU CUSTOMERS AND THE WORST THING IS THAT EVEN WHEN A PERSON COMPLAINS STILL NOTHING IS DONE INSTEAD YOU ARE BEING PROMISED LIES - PAY ME MY MONEY TELL ME WHEN IT WILL BE IN MY BANK ACCOUNT.
4 replies
12 months ago
SAVINGS REFUND - MEMBERSHIP NUMBER 24004004095
My membership was terminated Dec 2024 and got an email from Bonita with regards to my savings refund, completed and submitted all documents in Feb with certified ID copy and certified proof of banking details, got an email confirming all is good refund will be processed after 4 months. I have been calling Bonitas since the 2nd to find out when can I expect my refund in my bank account, and I have been sent from pillar to post - 24004004095, BONIATS PLEASE PAY MY MONEY INTO MY BANK ACCOUNT , I'M TIRED OF CALLING YOU EVERYDAY AND BEING TOLD THAT THERE IS NO TURN AROUND TIME FOR PAYMENT , THAT IS NONSENSE
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)