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Dekra Automotive
Verified Business
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AI Review Summary
Based on recent customer reviews, Dekra Automotive is facing significant customer experience challenges across multiple branches. Customers consistently mention concerns around inspection accuracy, with a recurring theme being vehicles that allegedly passed roadworthy or technical inspections later revealing serious mechanical or structural defects. Frustrations also surface regarding staff conduct, perceived rudeness, long waiting times, and disputed failure reasons such as minor scratches or windscreen cracks. Allegations of bribery solicitation appear in several accounts. A smaller set of customers highlight positive interactions, praising specific staff members for professionalism, patience, and going the extra mile to assist.
Performance(last 12 months):
TrustIndex
3
Ranking
#157
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 13:51
Dekra report
Dekra Vereeniging: Good day Dekra vereeniging failed a 2018 car which was being serviced at the mercedes benz dealerships and only had 1 owner. The seller is now opting to sell her car at Webuycars because you guys are failing to issue report and roadworthy certificate. Belinda diagnosed the steering mechanism by hand and yet the car has steering control module which has to be diagnosed with a machine. I paid R1400 just to told to replace tires and perfectly fine control arms. Can someone please address this matter before I lose a private car deal??
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 13:51
Dekra report
Dekra Vereeniging: Good day Dekra vereeniging failed a 2018 car which was being serviced at the mercedes benz dealerships and only had 1 owner. The seller is now opting to sell her car at Webuycars because you guys are failing to issue report and roadworthy certificate. Belinda diagnosed the steering mechanism by hand and yet the car has steering control module which has to be diagnosed with a machine. I paid R1400 just to told to replace tires and perfectly fine control arms. Can someone please address this matter before I lose a private car deal??
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 16:01
Dekra Turfontein
Trying to get my car registered for uber first sent a driver to Dekra Turfontein and he came back told how he mistreated by the who doing the report. I managed to fix all the staff stated on the document then I went there myself only for the guy at Dekra by name Immaupalo to fail the claiming it has a scratch but refused to show me. Yet I have paid R795 for this service
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 16:01
Dekra Turfontein
Trying to get my car registered for uber first sent a driver to Dekra Turfontein and he came back told how he mistreated by the who doing the report. I managed to fix all the staff stated on the document then I went there myself only for the guy at Dekra by name Immaupalo to fail the claiming it has a scratch but refused to show me. Yet I have paid R795 for this service
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 20:35
Re: Damage to my vehicle Hyundai i20 2015, at Dekra Parow on 10 March 2026
I'm writing to express my disappointment with the service at Dekra. Their driver was driving my car for inspection when it was involved in an accident, damaging the driver's side. I've spoken to management, and we've been stuck for 16 days. The driver gave 3 conflicting statements: - Affidavit: damaged fender - Accident form: right side damage - Work report: fender, mirror, and rim tyre damage Now, the manager questions the back door scratches, suggesting they were pre-existing. However, I brought the car in with no scratches, and it's clear they're deflecting. I'm yet to see progress on fixing my car. I'd appreciate urgent attention to this matter. Sincerely Sinoyolo Mpinda
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 20:35
Re: Damage to my vehicle Hyundai i20 2015, at Dekra Parow on 10 March 2026
I'm writing to express my disappointment with the service at Dekra. Their driver was driving my car for inspection when it was involved in an accident, damaging the driver's side. I've spoken to management, and we've been stuck for 16 days. The driver gave 3 conflicting statements: - Affidavit: damaged fender - Accident form: right side damage - Work report: fender, mirror, and rim tyre damage Now, the manager questions the back door scratches, suggesting they were pre-existing. However, I brought the car in with no scratches, and it's clear they're deflecting. I'm yet to see progress on fixing my car. I'd appreciate urgent attention to this matter. Sincerely Sinoyolo Mpinda
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 11:45
Dekra Polokwane has horrible service ever.
I have been to DEKRA POLOKWANE,THE LADY AT THE RECEPTION BY THE NAME OF KARIEN VAN LEEUWEN.SHE IS SO RISS SWEARINH AT CLIENT WHILST WEARING DEKRA UNIFORM.SHE IS A DESGRACE TO THE BRAND AND I WILL NEVER ADVISE ANYONE TO WASTE THEIR TI.E BY GOING THERE. PITY HOW PEOE TARNISH COMPANY'S BRANDS LIKE THAT.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 11:45
Dekra Polokwane has horrible service ever.
I have been to DEKRA POLOKWANE,THE LADY AT THE RECEPTION BY THE NAME OF KARIEN VAN LEEUWEN.SHE IS SO RISS SWEARINH AT CLIENT WHILST WEARING DEKRA UNIFORM.SHE IS A DESGRACE TO THE BRAND AND I WILL NEVER ADVISE ANYONE TO WASTE THEIR TI.E BY GOING THERE. PITY HOW PEOE TARNISH COMPANY'S BRANDS LIKE THAT.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 14:22
I am writing to express my concern regardingb the DEKRA service i received at Pinetown 12 Freeze Road 3610
I am writing to express my concern regardingb the DEKRA service i received at Pinetown 12 Freeze Road 3610. I had booked roadworthy test for my uber vehicle Grand i10 Hyundai red in colour registration number DH 89 PM ZN, but an error occurred, and an OAR (Off-Appraved Roadworthy) was issued instead. I would like to request a refund of R650.00 as I already paid for the service. Hello Peter please, assist me with this matter. Sincerely MAYEZA Dumisani
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 14:22
I am writing to express my concern regardingb the DEKRA service i received at Pinetown 12 Freeze Road 3610
I am writing to express my concern regardingb the DEKRA service i received at Pinetown 12 Freeze Road 3610. I had booked roadworthy test for my uber vehicle Grand i10 Hyundai red in colour registration number DH 89 PM ZN, but an error occurred, and an OAR (Off-Appraved Roadworthy) was issued instead. I would like to request a refund of R650.00 as I already paid for the service. Hello Peter please, assist me with this matter. Sincerely MAYEZA Dumisani
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 06:14
Dekra Tokai
I took my for RWC to Tokai on Friday. Nissan Almera 2020 model. Car failed,3 issues. Clip on left taillight,left front tyre and a small crack on windscreen, about 3mm, barely visible on a pic. I had to point it out with my finger on picture for the insurance. So went to stitch, repair it , replaced tyre and fixed light. Went back today Tuesday again still failed. My issue is this. I asked the guy how big does the crack have to be,was told any crack. Then I said but it's barely visible,you have to really look for it and it doesn't impare your vision in anyway. Again,he was nitpicking and told me it does if the sun hits it. According South African traffic laws the crack can't exceed 10mm if it's in line of sight,which my one is but my crack is 3 mm,and barely visible,yet it failed. My question is this. Must your cars be new to pass or pay extra to pass. If it's so difficult to get a good condition car through roadworthy the legal way,by the book and trying to do it the right way. Do you really blame people for going back door?
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 06:14
Dekra Tokai
I took my for RWC to Tokai on Friday. Nissan Almera 2020 model. Car failed,3 issues. Clip on left taillight,left front tyre and a small crack on windscreen, about 3mm, barely visible on a pic. I had to point it out with my finger on picture for the insurance. So went to stitch, repair it , replaced tyre and fixed light. Went back today Tuesday again still failed. My issue is this. I asked the guy how big does the crack have to be,was told any crack. Then I said but it's barely visible,you have to really look for it and it doesn't impare your vision in anyway. Again,he was nitpicking and told me it does if the sun hits it. According South African traffic laws the crack can't exceed 10mm if it's in line of sight,which my one is but my crack is 3 mm,and barely visible,yet it failed. My question is this. Must your cars be new to pass or pay extra to pass. If it's so difficult to get a good condition car through roadworthy the legal way,by the book and trying to do it the right way. Do you really blame people for going back door?
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