Cosmetic Connection Reviews | 4.3 TrustIndex | Hellopeter

Cosmetic Connection Reviews | 4.3 TrustIndex | Hellopeter

Review Distribution

3.3|53 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Cosmetic Connection

What do customers say about Cosmetic Connection?

Based on recent customer reviews, Cosmetic Connection delivers a polarised experience. Loyal online shoppers praise fast delivery, free gift add-ons, and affordable pricing on hair and beauty products. However, a significant cluster of customers describe undelivered orders, bot-driven WhatsApp support, unresolved refunds, and rude in-store staff. The brand's product quality is widely loved, but service breakdowns around fulfilment and communication consistently undermine trust.

Is Cosmetic Connection trustworthy?

Cosmetic Connection has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. Hellopeter has tracked Cosmetic Connection across 197 total reviews. How is the TrustIndex calculated? →

Recent reviews (53)

Used this business recently? Share your experience to help others decide.

Used this business recently? Share your experience to help others decide.

Share Your Experience

Popular mentions

fast delivery free gift great prices well packaged quality products whatsapp bot no refund no response order delayed rude staff

A

1 reviews | Active since Jan 2020

19 May 2026, 15:31

Unclear business hours

Do you guys close at 17:30 or 17:20 as I rushed after work to get there only to be showed away at 17:20 apparently they were doing cash up

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

19 May 2026, 15:31

Unclear business hours

Do you guys close at 17:30 or 17:20 as I rushed after work to get there only to be showed away at 17:20 apparently they were doing cash up

0

Replies (0)

A

1 reviews | Active since Jan 2020

14 May 2026, 13:15

Poor service

Good day, We placed an order for three hair care products last Saturday, and to date, no tracking link has been provided. We also attempted to return your missed call, but the IVR system stated that calls are not accepted and that all enquiries must be handled via WhatsApp. We then used the WhatsApp platform, but the interaction appears to be AI-driven rather than handled by a human consultant, which has made communication quite frustrating and confusing. We were informed that two of the products we ordered had expired, which was said to be the reason for the delay in delivery. We were then asked to choose replacement products. However, after selecting replacements from your catalogue, we were told that the chosen products could not be processed, despite them still appearing as available in your catalogue. The ongoing back-and-forth communication with AI has created unnecessary confusion, which is why we requested a callback from a human representative. We would appreciate clarity on how your business operates when customers are unable to reach anyone telephonically for assistance, especially regarding order-related issues. Kindly assist us with resolving this matter urgently.

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

14 May 2026, 13:15

Poor service

Good day, We placed an order for three hair care products last Saturday, and to date, no tracking link has been provided. We also attempted to return your missed call, but the IVR system stated that calls are not accepted and that all enquiries must be handled via WhatsApp. We then used the WhatsApp platform, but the interaction appears to be AI-driven rather than handled by a human consultant, which has made communication quite frustrating and confusing. We were informed that two of the products we ordered had expired, which was said to be the reason for the delay in delivery. We were then asked to choose replacement products. However, after selecting replacements from your catalogue, we were told that the chosen products could not be processed, despite them still appearing as available in your catalogue. The ongoing back-and-forth communication with AI has created unnecessary confusion, which is why we requested a callback from a human representative. We would appreciate clarity on how your business operates when customers are unable to reach anyone telephonically for assistance, especially regarding order-related issues. Kindly assist us with resolving this matter urgently.

0

Replies (0)

A

1 reviews | Active since Jan 2020

14 May 2026, 10:49

COSMETIC CONNECTION DELAYED ORDER

I placed an order on 2 May 2026 and on 8 May 2026 I got a call that the my order will be shipped on 11 May 2026. Today is the 14th of May and my order hasn't been shipped yet,I ordered online because it was convenient and 10 working days has passed with my status not moving. I am so disappointed because there is no communication or transparency whatsoever from Cosmetic Connection. From disappointed client!

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

14 May 2026, 10:49

COSMETIC CONNECTION DELAYED ORDER

I placed an order on 2 May 2026 and on 8 May 2026 I got a call that the my order will be shipped on 11 May 2026. Today is the 14th of May and my order hasn't been shipped yet,I ordered online because it was convenient and 10 working days has passed with my status not moving. I am so disappointed because there is no communication or transparency whatsoever from Cosmetic Connection. From disappointed client!

0

Replies (0)

A

1 reviews | Active since Jan 2020

17 Apr 2026, 15:53

Bad Service

placed an order on 1 April 2026 and have not received my goods to date. I have attempted to contact the supplier multiple times via WhatsApp, but I have been receiving the same automated response for over 3 weeks with no assistance or resolution. I have also been in communication via email with one of the representatives and even updated my delivery address as requested, however there has still been no progress or delivery. At this point, I would like to be assisted with cancelling my order and receiving a full refund. I needed these hair products urgently, and the lack of service and communication has been extremely disappointing. The supplier has failed to deliver the product and has not provided any clear communication regarding my order. I am requesting assistance in obtaining a full refund.

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

17 Apr 2026, 15:53

Bad Service

placed an order on 1 April 2026 and have not received my goods to date. I have attempted to contact the supplier multiple times via WhatsApp, but I have been receiving the same automated response for over 3 weeks with no assistance or resolution. I have also been in communication via email with one of the representatives and even updated my delivery address as requested, however there has still been no progress or delivery. At this point, I would like to be assisted with cancelling my order and receiving a full refund. I needed these hair products urgently, and the lack of service and communication has been extremely disappointing. The supplier has failed to deliver the product and has not provided any clear communication regarding my order. I am requesting assistance in obtaining a full refund.

0

Replies (0)

A

1 reviews | Active since Jan 2020

13 Apr 2026, 12:52

Amazing service

I wish I could give them a drillion star rating , their service is amazing, and very prompt with shipping, thank you for the freebies and thanks to Katlego for packaging my parcel .

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

13 Apr 2026, 12:52

Amazing service

I wish I could give them a drillion star rating , their service is amazing, and very prompt with shipping, thank you for the freebies and thanks to Katlego for packaging my parcel .

0

Replies (0)

A

1 reviews | Active since Jan 2020

25 Mar 2026, 17:38

Excellent service

Excellent product handling and service delivery I am really happy with my order

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

25 Mar 2026, 17:38

Excellent service

Excellent product handling and service delivery I am really happy with my order

0

Replies (0)

A

1 reviews | Active since Jan 2020

25 Mar 2026, 14:38

Hy****ized Collagen

Orders always on time and love their cheap prices ans amazing products that work.

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

25 Mar 2026, 14:38

Hy****ized Collagen

Orders always on time and love their cheap prices ans amazing products that work.

0

Replies (0)

A

1 reviews | Active since Jan 2020

11 Mar 2026, 13:23

Bad customer Care

Love the brand I've been buying goods online for some time now but I rate the service a 1 star because everytime when I order online I have issues. And they don't take phone calls you have to send a WhatsApp and then when you enquiry you get the same message over and over you like there's a robot responding and not an actual person and when you send a email no response either .... So definitely annoyed by all this.....

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

11 Mar 2026, 13:23

Bad customer Care

Love the brand I've been buying goods online for some time now but I rate the service a 1 star because everytime when I order online I have issues. And they don't take phone calls you have to send a WhatsApp and then when you enquiry you get the same message over and over you like there's a robot responding and not an actual person and when you send a email no response either .... So definitely annoyed by all this.....

0

Replies (0)