FM
France M
Active since Mar 2022
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Poor service
Good day, We placed an order for three hair care products last Saturday, and to date, no tracking link has been provided. We also attempted to return your missed call, but the IVR system stated that calls are not accepted and that all enquiries must be handled via WhatsApp. We then used the WhatsApp platform, but the interaction appears to be AI-driven rather than handled by a human consultant, which has made communication quite frustrating and confusing. We were informed that two of the products we ordered had expired, which was said to be the reason for the delay in delivery. We were then asked to choose replacement products. However, after selecting replacements from your catalogue, we were told that the chosen products could not be processed, despite them still appearing as available in your catalogue. The ongoing back-and-forth communication with AI has created unnecessary confusion, which is why we requested a callback from a human representative. We would appreciate clarity on how your business operates when customers are unable to reach anyone telephonically for assistance, especially regarding order-related issues. Kindly assist us with resolving this matter urgently.
0 replies
51 months ago
Terrible customer experience. Incompetent consultants. Failure to carry out instructions. Leaders failing to call when requested.
Name- France Mashigo Policy number- 5131371116 Contacts- 0714929585/072512755 I have sent an email on the 22nd Feb 2022 requesting a debit order date change to the 15th monthly. An email confirming the date change was sent to me a day or two later. There was no explanation about the financial implications of the date change, and how this would effect my debit order amounts. A few days later I received an email stating that I'm in arrears. This led to my telephonic interactions with various credit control consultants who could not respond to my questions. I was advised that I am being billed in arrears. Some of my questions were: What would my billing period be with a debit dated 15th? Why the debit order amount would be R1489.20 on the 15th March 2022 yet I don't owe 2 full months? I then gave instructions twice for an ad-hoc debit order collection, just for the February 2022 arrears. The instruction was never carried out. I also requested numerous times to be called by a manager and this never happened. All these resulted in an unpaid debit order yesterday, which has a negative impact on my bank financial history. This high level of incompetence and poor customer experience is unacceptable. I request that all calls be listened to, and email responses be evaluated. Thereafter deal with all responsible people accordingly. I need to be contacted on any one of my numbers provided above. Kind regards France Mashigo.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)