Bad service for returns

I brought a R5000 rug online, the colours of the image they used was more a gray tone it was certainly not as blue as what was delivered. I emailed you the day it was delivered to return, I even told your customer care my wife still wants a rug but she wants to go to the store and choose, i told your Karen I was prepared to bring it to the springfield store or even drive it to your wharehouse in Gillits to assist. Her reply via email was really insulting, telling me to send her a screenshot of what I saw online, is this the way returns are requested you talk down to the buyer? I have been very nice about everything I have offered to assit to cut costs for you and even said we still want to buy, but this leaves a bad taste in your mouth. We have brought 3 couches form you over the 2 decades not to mention stools, picture frames a jug thet cost R1500 that i told my wife she is nuts. I am really shocked by her attitude. just a straight out question my intelligence.