Computer Mania (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Computer Mania shows a deeply polarised customer experience. In-store interactions with named staff at certain branches generate genuine praise, but online order fulfilment, warranty repairs, and post-sale support draw severe criticism. Customers describe long delays, poor communication, and unresolved warranty claims that frequently reference Consumer Protection Act escalations, undermining trust built at the point of sale.
Replied to 78% of negative reviews
Reply time on negative reviews: 45h 37m
TrustIndex
4.5
Ranking
#18
in Online Shopping
Reply Time
57h 46m
NPS Score
-11
Recommended: Unlikely
Replied to 78% of negative reviews
Reply time on negative reviews: 45h 37m
Sep '25 - Aug '26
Based on recent customer reviews, Computer Mania shows a deeply polarised customer experience. In-store interactions with named staff at certain branches generate genuine praise, but online order fulfilment, warranty repairs, and post-sale support draw severe criticism. Customers describe long delays, poor communication, and unresolved warranty claims that frequently reference Consumer Protection Act escalations, undermining trust built at the point of sale.
Computer Mania (Pty) Ltd has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 78% of negative reviews, typically within 45 hours 37 min. Hellopeter has tracked Computer Mania (Pty) Ltd across 436 total reviews. How is the TrustIndex calculated? →
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