CM
Computer Mania (Pty) Ltd
Verified Business
CM
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Computer Mania shows a deeply polarised customer experience. In-store interactions with named staff at certain branches generate genuine praise, but online order fulfilment, warranty repairs, and post-sale support draw severe criticism. Customers describe long delays, poor communication, and unresolved warranty claims that frequently reference Consumer Protection Act escalations, undermining trust built at the point of sale.
TrustIndex
4.5
Ranking
#13
in Online Shopping
NPS Score
-5
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Computer Mania shows a deeply polarised customer experience. In-store interactions with named staff at certain branches generate genuine praise, but online order fulfilment, warranty repairs, and post-sale support draw severe criticism. Customers describe long delays, poor communication, and unresolved warranty claims that frequently reference Consumer Protection Act escalations, undermining trust built at the point of sale.
The most common complaint about Computer Mania (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (2.5). Branch experiences vary wildly. Named staff like Sabelo, Petrus, Dillon, Kai, and Clive earn strong praise for going the extra mile, while head office and several branches are described as unreachable, dismissive, and rude when issues escalate.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I dealt with their HQ in Cape Town regarding a faulty Apple TV Box and Stephen was very helpful. He definitely went out of his way to make things happen and although they tried to fix the issue by replacing the remote first, when I told them the problem still existed, he was able to replace the whole unit. He even sent me an interim digi box so we could keep watching TV whilst they Apple Box was replaced. Thanks
1 reviews | Active since Jan 2020
I dealt with their HQ in Cape Town regarding a faulty Apple TV Box and Stephen was very helpful. He definitely went out of his way to make things happen and although they tried to fix the issue by replacing the remote first, when I told them the problem still existed, he was able to replace the whole unit. He even sent me an interim digi box so we could keep watching TV whilst they Apple Box was replaced. Thanks
1 reviews | Active since Jan 2020
Worcester Mountain Mill Mall Computer Mania, Service very poor. Bought laptop and I did mention the urgency. Got it then brought the old one so they can clone to the new one. When I got it back the gave me an old charger. Return it, they promise to call me back but never. When going back was told the person that was helping me is off but they will look for it. Now my husband went back for the 3rd time they told him he has to wait for some time as they may be mistakenly given to other customer. Whose fault is that??? Ma stuck with a brand new laptop with no charger.. Am taking it back, it's either they give me my new charger or they take their laptop
1 reviews | Active since Jan 2020
Worcester Mountain Mill Mall Computer Mania, Service very poor. Bought laptop and I did mention the urgency. Got it then brought the old one so they can clone to the new one. When I got it back the gave me an old charger. Return it, they promise to call me back but never. When going back was told the person that was helping me is off but they will look for it. Now my husband went back for the 3rd time they told him he has to wait for some time as they may be mistakenly given to other customer. Whose fault is that??? Ma stuck with a brand new laptop with no charger.. Am taking it back, it's either they give me my new charger or they take their laptop
1 reviews | Active since Jan 2020
Pity I could only give 5 stars. Unbelievable service from the head office branch in Cape Town, Sonette in particular. I had an issue with a delivery. Not only did she sort it out quickly but she also managed to track down something esle for me and had that delivered within a couple of days. Nice to see companies going the extra mile.
1 reviews | Active since Jan 2020
Pity I could only give 5 stars. Unbelievable service from the head office branch in Cape Town, Sonette in particular. I had an issue with a delivery. Not only did she sort it out quickly but she also managed to track down something esle for me and had that delivered within a couple of days. Nice to see companies going the extra mile.
1 reviews | Active since Jan 2020
Excellent service from Kai at West Coast Village Village branch, he was quick, efficient, helpful and so friendly. Truly grateful for their great service. Also to the head office in Cape Town, Michael was also excellent.
1 reviews | Active since Jan 2020
Excellent service from Kai at West Coast Village Village branch, he was quick, efficient, helpful and so friendly. Truly grateful for their great service. Also to the head office in Cape Town, Michael was also excellent.
1 reviews | Active since Jan 2020
I went to Computer Mania Greenstone mall yesterday and I got the best service, all the guys there are so helpful and polite, even went above what is expected of them . So grateful. Will definitely be going back there!
1 reviews | Active since Jan 2020
I went to Computer Mania Greenstone mall yesterday and I got the best service, all the guys there are so helpful and polite, even went above what is expected of them . So grateful. Will definitely be going back there!
1 reviews | Active since Jan 2020
Sabelo from Computer Mania Greenstone Mall, was an exceptional help! He resurrected my computer after being unsuccessful at Incredible Connection & another independent electronic shop. He was fast, efficient and very kind. His service was professional & high quality! Sabelo (Sabza) is a true laptop boffin, with incredible skills! Thank you again for saving my laptop!
1 reviews | Active since Jan 2020
Sabelo from Computer Mania Greenstone Mall, was an exceptional help! He resurrected my computer after being unsuccessful at Incredible Connection & another independent electronic shop. He was fast, efficient and very kind. His service was professional & high quality! Sabelo (Sabza) is a true laptop boffin, with incredible skills! Thank you again for saving my laptop!
Computer Mania (Pty) Ltd scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 2. Their strongest theme is Product Accuracy (2); their weakest is Returns & Refunds (1.3). The top AI-rated Online Shopping business on Hellopeter is elevenpast (4.5). How is the AI Score calculated? →
Computer Mania (Pty) Ltd has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. Hellopeter has tracked Computer Mania (Pty) Ltd across 436 total reviews. How is the TrustIndex calculated? →