Terrible service from Collision Pros

<p>My father's car was involved in an accident nearly a month ago. Outsurance appointed Collision Pros to fix my father's car. </p> <p>Since its been in for repairs I got no feedback from them, I had to keep calling them to ask about the repairs. Then last week they told me that the car will be ready by Tuesday or Wednesday this week. Yesterday when I called I was promised that the car would be delivered between 4-5 pm, nothing happened neither did I get a call as promised. I called them after 5pm to be told that he was sorry but he wasn't around the office all day so he promised it will be delivered this morning between 9-11am. I called Outsurance to solve the problem, they got now joy out of it. I received a call from Collision Pros' receptionist to tell me that they would call me in 10 mins, I'm still waiting 20 minutes later. I asked if the car was ready, she told me she doesnt know, and that Vernon was discussing the car with his team leader. I asked about what? if the car is ready why are they still discussing it?</p> <p>I am now very very worried about in what condition will the car be in!!!!  OR IF its still not finished! after reading all these complaints about Collision Pros I am extremely stressed!!!</p>