C***** product contamination

Dear Sir/Madam,

I am writing to formally lodge a grievance regarding a serious incident involving one of your products, Tropika 330ml pineapple-flavoured juice, which appears to have been contaminated and caused illness to my niece.

On the day in question(27 April 2026), at approximately 12:00 PM, my mother purchased the Tropika juice from Pick n Pay Protea Glen Mall. My niece consumed the drink immediately after leaving the store.

Within approximately five minutes of consumption, she began experiencing severe stomach cramps. Upon inspection, my mother discovered a thick white residue inside the beverage, which strongly suggested contamination. She immediately returned to the store to report the matter.

The store management acknowledged that the product appeared compromised and indicated that the matter would be escalated to your company. However, during this time, my niece’s condition worsened significantly—she began experiencing severe cramping and frequent diarrhoea while still at the store.

We were advised to take her to a doctor; however, we explained that we did not have the financial means to do so at that moment. Given that the illness occurred immediately after consuming your product, we believe the contamination to be the direct cause of her condition.

The store contacted a C***** representative named Cecile for guidance, but we were informed that no immediate assistance could be provided. As a result, we remained at the store for approximately three hours without any meaningful support or intervention, despite the visible deterioration of the child’s condition.

I am deeply concerned by both the apparent contamination of a consumable product and the lack of urgency in addressing a potentially serious health risk. This incident has been extremely traumatic for our family, particularly given that a child was involved and in visible distress.

As a manufacturer of food and beverage products, C***** has a responsibility to ensure the safety and quality of its products, as well as to respond appropriately when consumer health is at risk.

I therefore request the following:

* A full investigation into the batch and quality control of the product in question * Feedback on how such contamination could have occurred * Immediate steps being taken to prevent similar incidents * Guidance on medical support or reimbur*****t related to this incident * A formal response addressing this matter as a priority

We trust that C***** will treat this matter with the seriousness it deserves and provide a prompt and thorough response.

Kind regards, Mikateko