Based on recent customer reviews, ClarityCheck delivers strong results in its core phone lookup and background check functionality, with customers consistently praising the speed and accuracy of reports. However, a significant and recurring pattern of billing complaints, including unauthorized debits, hidden subscriptions, and obstructed cancellations, severely undermines trust. The platform's usability earns solid marks, but financial practices represent a critical vulnerability for the brand.
Top Strengths:
- •Product Reliability & Output Quality: Customers consistently describe accurate phone lookups, detailed background reports with names, addresses, and social profiles. The tool reliably flags scams and confirms identities, delivering on its core promise.
TrustIndex
7.3
Score
Ranking
#4
in Software & Apps
NPS Score
-10
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (216)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Rip ogg
A while back I was searching a number and paid to check it did not sign up or get any information. But today I saw this above-mentioned company tried to deduct 500 and something from my account and I did not give permission for them to do so.
1 reviews | Active since Jan 2020
Rip ogg
A while back I was searching a number and paid to check it did not sign up or get any information. But today I saw this above-mentioned company tried to deduct 500 and something from my account and I did not give permission for them to do so.
1 reviews | Active since Jan 2020
Unauthorized deduction
My money was deducted without my knowledge..I am not happy that my last cent we deducted , I need refund please.
1 reviews | Active since Jan 2020
Unauthorized deduction
My money was deducted without my knowledge..I am not happy that my last cent we deducted , I need refund please.
1 reviews | Active since Jan 2020
****mets
Claritycheck is a total ****. I received a call from a Number that I don't know Tried to verify it with Claritycheck, did the payment and everything. Results never came out instead they asking me to pay again. How ridiculous, people please watch out. Their customer service does not work, they have set it in auto reply. Been getting this response the whole of yesterday and today
1 reviews | Active since Jan 2020
****mets
Claritycheck is a total ****. I received a call from a Number that I don't know Tried to verify it with Claritycheck, did the payment and everything. Results never came out instead they asking me to pay again. How ridiculous, people please watch out. Their customer service does not work, they have set it in auto reply. Been getting this response the whole of yesterday and today
1 reviews | Active since Jan 2020
Unauthorized charges
Today, I had to cancel my card after they tried to charge me $29, even though I only made a once-off payment for a single report last week. How can they charge me again as if it’s a subscription
1 reviews | Active since Jan 2020
Don't USE this F_ckery!!!!!
If I could give -5 stars I would!. Don't use these people the randomly debit your account by Hundreds of rands early ears of the morning or whenever the f#ck they want!. This is without authorizing a debit orders. Also you cant even view why. Cancel your account now if you have one , not worth it!!!!!!!!!
1 reviews | Active since Jan 2020
Don't USE this F_ckery!!!!!
If I could give -5 stars I would!. Don't use these people the randomly debit your account by Hundreds of rands early ears of the morning or whenever the f#ck they want!. This is without authorizing a debit orders. Also you cant even view why. Cancel your account now if you have one , not worth it!!!!!!!!!
1 reviews | Active since Jan 2020
Claritycheck is a ****
I paid for the subscription. To date , I have not received the report they promised. Now they want me to pay again.
1 reviews | Active since Jan 2020
Claritycheck is a ****
I paid for the subscription. To date , I have not received the report they promised. Now they want me to pay again.
1 reviews | Active since Jan 2020
Tenant background scan
Needed to double-check a potential tenant for my rental, and ClarityCheck gave me everything I needed in under five minutes. The phone number lookup tied directly into public info, and I could tell right away something was off. Saved me from a bad decision. Layout’s easy too - not buried in clutter.
1 reviews | Active since Jan 2020
Tenant background scan
Needed to double-check a potential tenant for my rental, and ClarityCheck gave me everything I needed in under five minutes. The phone number lookup tied directly into public info, and I could tell right away something was off. Saved me from a bad decision. Layout’s easy too - not buried in clutter.